Receptionist

Description

Join a unique hospitality experience At Grand Hotel Son Net, an exclusive boutique hotel nestled in the heart of the Serra de Tramuntana, we are seeking a passionate Receptionist who excels in customer service and is committed to excellence, to join our team. We seek individuals with a positive attitude, elegance in interpersonal interactions, and a genuine service-oriented mindset—capable of transforming every guest stay into a memorable experience. Position Objective Ensure an exceptional guest experience from arrival through departure, delivering warm, personalized service aligned with the hotel’s excellence standards. Key Responsibilities * Greet and assist Spa guests with professionalism and warmth. * Manage treatment and service reservations, including in-person, telephone, and email bookings. * Inform and advise guests about available treatments, facilities, and products. * Coordinate therapists’ schedules to optimize daily planning. * Handle payments and perform cash register closing as required. * Maintain the reception area and welcome zones in impeccable order and presentation. * Collaborate with the Spa team to ensure a seamless and personalized guest experience. * Promptly address and resolve inquiries or issues with a customer-centric approach. Requirements * Prior experience in Spa reception, hotels, wellness centers, or customer-facing roles. * Education in Tourism, Hospitality, or a related field. * Advanced English proficiency (mandatory); additional languages such as German are valued. * Excellent communication skills and strong customer orientation. * Organized, empathetic, solution-oriented, and detail-focused profile. * Proficiency with computer tools and reservation management systems (experience with Spa software is preferred). * Availability to work rotating shifts. What We Offer * Opportunity to join a leading boutique hotel in Mallorca. * Integration into a carefully curated, tranquil, and professional work environment. * Stable contract with opportunities for career development. * Ongoing training and professional growth. * Competitive compensation commensurate with experience. Will you join our team? If you take pride in delivering outstanding service and wish to become part of a space where wellbeing and personalized attention are central, we would love to meet you. Apply via Sesame and become part of Grand Hotel Son Net.