For our Business Workflow department in Palma we are seeking a Business Workflow Executive. The department aims to optimize and standardize all processes, where local practices do not add any value, so that we can continue to successfully grow and operate with minimum defective products or financial damages and maximise productivity with these processes. To achieve this, the Business Workflow Executive brings together the processes of commercial area, IT, destinations and clients, identifying current business practices and assisting in their optimization and standardization as well as the implementation of best practices. Reporting to the Head of Operations your main responsibilities will be: * Control and execution of commercial and operational set\-ups within global applications. * Centralized point of contact for client setups, and company settings. * Being first level support for the processes and reporting related to customer complaints. * Improve workflows in coordination with the local teams, Key Account Managers and/or IT. * Uploading and optimizing training content and materials for internal applications. * Support with problem\-solving and identifying solutions to process\-related incidents. **What we offer:** * Join our Wellness programme which promotes both emotional and mental health and offers free legal and financial advice. * Benefit from special health insurance rates. * Advancing your professional growth through language training and technological certifications. * A fully new equipped kitchen with coffee, tea and fresh fruits helping you live a healthier lifestyle. * Refreshing beverages and a variety of fruits are available for all employees to support a healthy lifestyle. * Celebrate with us during our annual events and festive holidays, including Easter, Halloween, Thanksgiving and more. * Join one of our sports communities and practice your favourite sport in great company. * Get to know colleagues with the same literary interests as you in our new book club. * Enjoy flexible benefits and save on taxes! * Degree in related business fields. * 2\-3 years of experience in a similar role. * IT affinity and a very good knowledge of Microsoft Office Excel and related MS office products. * Very high English skills (written and spoken). * Hands\-on, team player; business\-minded with the ability to build strong working relationships with the key stakeholders across functions. * Attention to detail; ability to understand all aspects of the business. * Excellent communications skills and proactive attitude. * Results\-oriented and self\-organized working style. * Availability for travel.