Summary: Seeking a passionate Program Lead to drive continuous innovation and build strong customer relationships through agile delivery for Veeva Vault products. Highlights: 1. Lead strategic roadmaps for customer's Veeva Vault products 2. Oversee agile release methodology and manage operations across teams 3. Partner with large, complex, and strategic customers **Team:** Professional Services **Country:** Spain **Remote Work Available:** Yes Veeva Systems is a mission\-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest\-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. **The Role** Are you passionate about continuous innovation, building long\-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large\-scale, complex problems? Veeva Systems is looking for driven, self\-motivated Program Leads with a passion for empowering enterprise companies with best\-of\-breed cloud\-based technology. Veeva’s Vault Development Cloud helps organizations eliminate silos and transforms business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance. Program Leads within our practice will be responsible for leading a team of technical Veeva colleagues in developing and executing a strategic roadmap of enhancements for a customer’s Veeva Vault products. You’ll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you’ll have an opportunity to partner and build relationships with some of Veeva’s largest, most complex, and strategic customers. This is a remote, full\-time permanent role with Veeva. There is no work location requirement. This is a customer\-facing role with occasional travel requirements. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H\-1B, OPT) for this employment position.**What You'll Do** * Program Lead IT Operations at our customers for Veeva’s R\&D SaaS solutions * Function as a Primary customer liaison managing communication between managed services teams, customer stakeholders, and 3rd parties * Oversee customer release management programs including resource planning, release tracking, and forecasting * Support with the analysis of customer requirements and new product features to develop customer adoption and enhancement roadmaps * Guide customers in adopting Vault and industry best practices as part of post\-implementation programs focused on the holistic success and continuous improvement of the customer **Requirements** * 8\+ years of experience in IT Project Management * Proven program management track record leading implementation and/or post implementation teams, whilst still have a good understanding of technical knowledge * Proven ability to work both independently and in teams in a dynamic, fast\-moving environment * Ability to quickly understand business requirements and design creative solutions * Excellent verbal and written communication skills – our company language is English * Project Management Certification or equivalent relevant experience **Nice to Have** * Experience in the Lifesciences Quality, Clinical, Regulatory, or Drug Safety spaces * Experience with Data or Content Management applications Direct experience with systems such as Veeva Vault, Monday.com, Google Docs, * Point, Smartsheet **Perks \& Benefits** * Medical, dental, vision, and basic life insurance * Flexible PTO and company paid holidays * Retirement programs * 1% charitable giving program \#RemoteSpain \#LI\-MidSenior Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent\_accommodations@veeva.com. Work Where It’s Best for You Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments. Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours. We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less. Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly. Customer\-facing roles, such as Sales and Professional Services, live near and/or travel to their customers. When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that. Work at Veeva. Work where it’s best for you.