At IESE Business School, we are committed to maintaining the highest service standards while driving quality and efficiency in the support provided to our participants, faculty, and internal staff. To reinforce this commitment and accelerate our ongoing transformation, we are seeking a Deputy Director of Operations with a strong strategic vision combined with operational excellence. This role will play a key part in evolving the Operations area toward a more digital, customer-centric model. This strategic position will act as Deputy to the Director of Operations at IESE, playing a central role in transforming the area from a primarily operational focus to a digitally enabled, customer-oriented model. **Main Responsibilities** As Deputy to the Director of Operations, the selected candidate will serve as a strategic advisor and transformation driver, focusing on raising service standards, optimizing supplier management, and fostering a culture of continuous improvement. The role will require both visionary leadership and practical execution across the following key areas: * Serve as trusted advisor and strategic partner to the Director of Operations in defining and executing the *One Operations* roadmap. * Design and implement a comprehensive supplier management strategy that enhances service quality, user experience, and operational efficiency, including areas such as printing, catering, and travel. * Unify and optimize supplier operations across different campuses by identifying opportunities for consolidation, standardization, and cost efficiency. * Establish KPIs, SLAs, and dashboards to enable transparent monitoring and promote a culture of accountability and continuous improvement. * Drive a mindset shift toward strategic supplier partnerships, prioritizing long-term collaboration over purely transactional management. * Coordinate with cross-functional teams (Campus Development, Facilities, Internal Services) to ensure consistent service delivery aligned with IESE's quality standards. * Lead key transformation initiatives focused on operational efficiency, process digitization, and continuous service improvement. * Align teams and priorities through clear, empathetic, and strategic communication. * Act as a change agent, promoting the adoption of new ways of working and a culture centered on internal and external customer satisfaction. * Prepare high-level analyses and documentation to support strategic decision-making. * Minimum of 8 years of experience in strategic consulting, operations leadership, or digital transformation roles. * Proven experience leading organizational change initiatives in complex, service-oriented environments. * University degree in Engineering, Business Administration, or related fields. MBA is a plus. **Key Competencies:** * Strategic vision: Ability to analyze complex contexts, anticipate challenges, and design high-impact solutions. * Influence and stakeholder management: Skill in aligning diverse teams, generating commitment, and driving change without relying solely on formal authority. * Excellent communication skills: Written and oral, in Spanish and English. * Process and results orientation: Strong focus on rigor, operational efficiency, and service excellence. * Digital mindset: Comfort with technology, digital tools, and modern ways of working.