Guest Experience Supervisor

Description

Summary: Handle all guest arrivals, verify identity and payment, assign rooms, and deliver high-quality guest service within a cosmopolitan and creative team. Highlights: 1. Manage guest arrivals and payments 2. Provide accurate customer service and information 3. Process financial transactions and reports **Additional Information** **Job Number**26049346 **Job Category**Rooms \& Guest Services Operations **Location**Le Meridien Barcelona, La Rambla 111, Barcelona, Barcelona, Spain, 8001 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest arrivals, verify guest identity, payment method, room assignment, key distribution and activation. Set up accounts upon guest arrival according to their requirements. Enter information into the Marriott Rewards program. Ensure rates align with market pricing and document exceptions. Obtain payment prior to issuing room keys, verify and adjust billing. Compile and review daily reports/journals/occupancy lists. Complete cash and closing reports. Inform and guide guests, and provide hotel-related information. Respond to guest requests by escalating to appropriate staff when necessary. Follow up to ensure all requests are resolved. Process all types of payments, vouchers, refunds, and charges. Balance and deposit receipts. Conduct cash counts at the beginning and end of each shift. Obtain manual authorizations and follow all accounting procedures. Notify Property Protection/Security in case of guest-reported theft. Assist management in training, evaluating, counseling, motivating, and mentoring staff; serve as a role model and resource for Guarantee of Fair Treatment (GFT) / Open Door Policy. Develop and maintain positive professional relationships; collaborate and support one another to achieve common goals; listen to and appropriately address employee concerns. Follow and implement all brand policies and procedures; report accidents, injuries, and unsafe working conditions to supervisors; complete safety trainings and certifications; maintain a neat and professional appearance at all times on the job; respect hotel confidentiality; protect all company assets. Welcome and greet guests, anticipate and respond to guest needs, assist guests with reduced mobility, and warmly thank guests. Communicate clearly and professionally; prepare and accurately proofread written documents; answer telephone calls using appropriate language. Uphold quality standards. Enter and retrieve information using computers and/or point-of-sale systems. Be accustomed to standing, sitting, and moving for extended periods. Lift, carry, pull, push, and place items weighing up to 4.5 kilograms independently. Perform all other duties as assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education:High school diploma or equivalent. Related Work Experience:At least 1 year of related work experience. Supervisory Experience:At least 1 year of supervisory experience. License or Certification:None *At Marriott International, we are committed to fostering equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We have cultivated an environment where our associates’ unique qualities are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We strive to prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* Le Méridien draws inspiration from the glamorous era of travel, celebrating each culture through a distinctly European, epicurean lens. Our guests are curious and creative—cosmopolitan and culturally engaged, they value meaningful interactions and savor slowing down to fully enjoy where they are. We offer chic, authentic service—truly unforgettable through experiences designed to help guests embrace life’s most beautiful moments. We seek curious, creative individuals to join our team. If you enjoy connecting with like-minded guests and are passionate about creating unforgettable experiences, we invite you to explore career opportunities at Le Méridien. By joining Le Méridien, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your career, **belong** to an exceptional global team, and **become** the best version of yourself.