Job Summary: Grupo Planeta is seeking a Student Support Technician to accompany and provide administrative, academic, and human support to students, ensuring solution-oriented and excellent service. Key Highlights: 1. Accompany and motivate students throughout their academic journey. 2. Close, solution-oriented, and excellence-focused service. 3. Opportunity to join a leading education company. At **Grupo Planeta**, we are looking to hire a **Student Support Technician** to join our Student Support team within one of our group divisions. *Job Mission* The selected candidate will be responsible for accompanying students throughout their academic experience, providing administrative, academic, and human support, ensuring close, solution-oriented, and excellence-focused service. **What would be your main responsibilities?** * Administrative and academic management of students. * Initial welcome and onboarding support for students joining the Virtual Campus. * Management of academic documentation and student files. * Issuance of certificates, academic reports, and enrollment documentation. * Coordination with partner universities and various internal departments. * Resolution and follow-up of academic and administrative incidents. * Validation and review of academic records and university documentation. * Personalized student support, offering solutions tailored to individual needs. * Identification of opportunities to improve the student experience. * Accompaniment and motivation of students throughout their academic journey. * Support for institutional events and graduation ceremonies. **What would we like to see in your CV?** * Higher Vocational Training qualification or University Degree. * Prior experience in customer service, academic administration, or educational administration. * Proficiency in educational platforms and Virtual Campuses. * User- or professional-level knowledge of Microsoft Office. * Organizational skills and document management capability. * Professional/user-level English proficiency is valued. * Experience in online or blended learning environments will be considered an asset. You would be a great fit if you consider yourself to be... * A strong communicator with active listening skills. * Empathetic and student-oriented. * A team player who values collaboration. * Skilled at problem-solving. * Proactive and initiative-driven. * Adaptable and able to work under pressure. * Motivated to support and accompany students. * Organized and capable of managing incidents. What do we offer? * Permanent full-time contract. * Professional development and continuous training within Grupo Planeta. * Exclusive employee discounts and promotions (master’s programs, postgraduate courses, publishing imprints, Casa del Libro, etc.). * Flexible compensation plan: meal card, transportation allowance, childcare voucher, and medical insurance. * Excellent working environment in a dynamic, innovative, and collaborative setting. * Opportunity to join a leading company in education and training. **If you believe this is your opportunity, we encourage you to apply and become part of our team!** *At Grupo Planeta, we offer equal opportunities. We commit to evaluating all applications solely based on qualifications, achievements, and experience—regardless of race, nationality, gender, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.*
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
