DESCRIPTION At **Dotgainen Consulting**, we design, implement, and maintain technology solutions tailored to businesses. No matter how complex the projects are, we are **NONCONFORMISTS**, so we always uphold our core objective: supporting our clients on their journey toward lasting success. At **Dotgainen Consulting**, we are experiencing rapid expansion. Having been awarded by Cisco and Ingram Micro as “Cybersecurity Partner of the Year 2023” and “Partner of the Year 2024”, this year we go even further. We are seeking **experienced leaders for strategic positions** to ensure service quality throughout this growth phase. We are looking for a **Junior IT Technician** to join our technical team. This is a hands-on role designed for candidates with 2+ years of practical experience who wish to grow in infrastructure, project delivery, and hybrid environments. You will work in a collaborative environment, participating both in Level 1–Level 2 support and in project implementation—always supported by more senior team members. **Key Responsibilities** * **Participate in the implementation and documentation of network, systems, and cybersecurity projects** * Configure firewalls, switches, storage arrays; manage access in AD/Entra ID environments; manage Group Policy Objects (GPOs); manage virtual environments; administer corporate information-sharing systems * Provide **Level 1–Level 2 technical support** to managed services clients (incidents, changes, and improvements) * Administer corporate Windows, cloud, and hybrid environments under supervision * Participate in and support cybersecurity incident response in environments featuring perimeter protection, Zero Trust architecture, EDR, XDR, and SOC capabilities * Actively contribute to continuous team improvement (processes, documentation, best practices) **Essential Requirements** * 2 years of hands-on experience in: * IT technical support (Level 1 / Level 2) and/or junior system administration and/or managed services environments * Practical knowledge of: * Windows / Active Directory (AD management, Entra-ID, and creation/deployment of GPO policies) * Virtualization: VMware (vCenter, Horizon, FSLogix, DEM) or Hyper-V * Network administration: VLANs, basic switching, troubleshooting * Ability to document basic technical procedures * Strong communication skills and customer orientation * Proactive attitude, capacity for learning, and desire for professional growth * Languages: Technical English, Spanish and/or Catalan **Desirable (but not mandatory) Requirements** Experience or knowledge in one or more of the following areas: * Cloud: Azure and/or AWS (VMs, IAM) * Cybersecurity: firewalls, MFA, EDR, basic hardening, SIEM * Education in IT Systems Administration (ASIR), Telecommunications, Computer Science, or Cybersecurity * CCNA certification or other technical certifications * Administration of enterprise storage systems (QNAP, NetApp, Dell, etc.) * Administration of backup systems (e.g., Veeam Backup) **What We Offer** * Join a technical team with real mentoring * Exposure to infrastructure, cloud, and security projects * A progressive technical career development plan * A close-knit, collaborative, and quality-oriented environment REQUIREMENTS * 2 years of hands-on experience in: * IT technical support (Level 1 / Level 2) and/or junior system administration and/or managed services environments * Practical knowledge of: * Windows / Active Directory (AD management, Entra-ID, and creation/deployment of GPO policies) * Virtualization: VMware (vCenter, Horizon, FSLogix, DEM) or Hyper-V * Network administration: VLANs, basic switching, troubleshooting * Languages: Technical English, Spanish and/or Catalan.