DESCRIPTION Would you like to join a rapidly growing company with great opportunities for professional development? We’re waiting for you at ROR! We are looking for a **Customer Care** professional for our **Transportation Logistics Department**, to join our team in an on-site role within a dynamic, professional, and customer-oriented environment. If you are passionate about delivering excellent service and motivated to be part of a key area driving customer satisfaction, this is your opportunity! ### **What we’re looking for in you:** * Prior experience in customer service, call centers, or similar roles (1 year preferred). * Experience using CRM systems or ticketing platforms. * Excellent verbal and written communication skills. * Active listening ability, empathy, and customer orientation. * Organization, patience, and the ability to manage situations under pressure. * Teamwork and a collaborative attitude. * Basic/intermediate proficiency with digital tools (Microsoft Office suite, chat platforms, CRM). * Education: Completed secondary education; tertiary or university studies in Administration, Communications, Marketing, Public Relations, or related fields (preferred). ### **Your main responsibilities will include:** * Responding to customer inquiries and requests via phone, email, chat, or social media. * Managing complaints, returns, exchanges, and special requests according to internal procedures. * Logging and tracking incidents in the support system. * Providing clear and accurate information regarding services offered by the department. * Identifying process improvement opportunities and communicating suggestions to your supervisor. * Ensuring compliance with established service performance indicators. * Maintaining an empathetic, professional, and solution-oriented attitude in every interaction. * Escalating complex cases as appropriate. * Contributing to a consistent customer experience aligned with the company’s values. ### **What we offer:** * 100% on-site work mode. * Full-time schedule. * A dynamic, collaborative, and continuously improving work environment. * Real opportunities for professional growth and development. * Internal training and ongoing support from the department. * Involvement in a key and expanding business unit within the company. REQUIREMENTS ### **What we’re looking for in you:** * Prior experience in customer service, call centers, or similar roles (1 year preferred). * Experience using CRM systems or ticketing platforms. * Excellent verbal and written communication skills. * Active listening ability, empathy, and customer orientation. * Organization, patience, and the ability to manage situations under pressure. * Teamwork and a collaborative attitude. * Basic/intermediate proficiency with digital tools (Microsoft Office suite, chat platforms, CRM). * Education: Completed secondary education; tertiary or university studies in Administration, Communications, Marketing, Public Relations, or related fields (preferred).