Job Summary: We are seeking a proactive IT technical support technician to resolve incidents, coordinate across departments, and optimize processes—contributing to a better future. Key Highlights: 1. Rotating-shift IT technical support to resolve incidents. 2. Interdepartmental coordination and process improvement. 3. Proactivity, communication, and teamwork to foster a collaborative environment. **Job Requirements** At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster. **Key Responsibilities** * Rotating-shift IT technical support. * Responding to technical inquiries and resolving user incidents. * Coordination and communication among company departments. * Management of technical documentation. * Proposing process improvements to optimize departmental operations. We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard. We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the world’s hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference\-makers in our workplace. **Work Experience** Vocational qualification in Systems and Network Administration English B1 Proactive individual with strong communication skills and ability to work effectively in a team