**Description:** ---------------- At Infortec, we are specialists in technological solutions and IT support. We are looking to incorporate an IT Support Technician Level 1 with experience in corporate environments and a passion for technology into our team in Mallorca, to work in an international, dynamic and continuously growing environment. Key Responsibilities * Provide on-site and remote technical support to users. * Configure and manage applications and devices on Windows using MDM Intune. * Manage Microsoft 365 (OneDrive, SharePoint, Exchange), Azure Active Directory, and antivirus MDE. * Handle incidents using the Jira ticketing tool. * Provide technical support for events, including audiovisual and audio equipment. * Manage inventory: receiving materials, stock control, inventory tracking, and delivery notes. * Coordinate with vendors and other departments for incident resolution. Requirements * Minimum of 2 years of experience in a similar role. * Experience providing user support (on-site and remote). * Advanced knowledge and hands-on experience with Windows, Intune, O365, AAD, and MDE. * Experience with Jira and ticket management. * Experience in event support and inventory management. Personal Competencies * Ability to quickly and effectively resolve complex situations. * Teamwork and excellent communication skills. * Proactivity, planning, and coordination of tasks and projects. * Customer orientation and attention to detail. What We Offer * Stable employment contract. * 23 days of vacation. * Career development plan and personalized training. * Health and dental insurance. * An international and motivating environment in full expansion. Ready to take the next step in your career? Send us your CV and become part of Infortec, where your talent makes a difference. **Requirements:** --------------- * Respond promptly and efficiently to complex situations. * Be able to work effectively in a team. * Possess strong communication and task management skills. * Demonstrate proactivity, planning, and project coordination. * Report any service provider or related department failures, follow up on them, and verify their resolution through the ticketing system.