Travel Agent

Description

Are you looking to develop your talent and find a place where your efforts are recognized? We offer you a dynamic, approachable, and forward-looking environment. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team where evolution and customer service are our top priorities. At El Corte Inglés, our work is a shared passion. At Viajes El Corte Inglés Group, we deliver experiences tailored to each customer, operating with an international and open vision, backed by deep knowledge of every market and each of our business lines. Our commitment to innovation and technology enables us to focus on what truly matters: accompanying each customer in their next experience. If you seek a dynamic environment with global impact—where innovation meets passion for travel and events—this is the place for you! The project awaiting you. The candidate will be responsible for personalized advisory services, design, and sale of vacation travel (packages, tailor-made trips, and individual services), ensuring an outstanding experience before, during, and after the trip. This role combines commercial skills, destination/provider knowledge, and operational capabilities to close profitable sales and foster customer loyalty. Key responsibilities and requirements. 1\. Customer service and advisory* Advise customers on destinations, vacation products, complementary services, and required documentation. * Identify customer needs and preferences (trip type, budget, dates, desired experiences). * Prepare customized and comparative proposals for destinations and services. 2\. Reservation management* Book flights, hotels, tours, trains, insurance, and other tourism services. * Issue travel documentation (tickets, vouchers, itineraries, insurance policies). * Monitor payment deadlines, terms, modifications, and cancellations. 3\. Sale of tourism products* Offer higher-value-added vacation products (up\-selling and cross\-selling), such as excursions, transfers, upgraded rooms, full packages, etc. * Promote campaigns, special offers, and exclusive products from the agency or tour operators. 4\. After-sales service* Resolve issues before, during, and after the trip. * Manage refunds, modifications, complaints, and customer protection. 5\. Administration and reporting* Update CRM and internal systems with customer and sales data. * Prepare sales reports, performance summaries, and objective tracking. * Comply with internal policies, data protection regulations, and quality procedures. We offer a variety of social benefits contributing to your well-being.* Exclusive discounts and financing options. * Life insurance. * Corporate University. * Continuous training for professional development. * Educational support for employees’ children. * In-house medical service. * Flexible compensation plan. If this position interests you, we invite you to apply—your experience could be highly valuable to us. At our company, everyone is welcome.