* Hotel Castell D'Empordà * La Bisbal d´Empordà (Girona) * * ### **Experiencia** No se requiere experiencia * ### **Salario** Retribución sin especificar * + ### **Área \- Puesto** **Hostelería, Turismo** - Ayudante de Recepción + ### **Categoría o nivel** Empleado/a + - ### **Vacantes** 4 - ### **Inscritos** 1 - * ### **Contrato** Contrato Prácticas * ### **Jornada** Completa Proceso de selección continuo. ### **Funciones** Front Desk Operations: Greet and welcome guests upon their arrival. Check\-in and check\-out guests efficiently. Provide key cards and relevant information to guests. Reservation Management: Handle room reservations, cancellations, and modifications. Maintain an accurate and up\-to\-date reservation system. Coordinate with other departments to ensure room availability and readiness. Guest Services: Address guest inquiries and concerns promptly and professionally. Provide information about hotel amenities, services, and local attractions. Assist with special requests, such as room preferences or additional services. Communication: Answer and direct incoming calls to the appropriate department. Respond to emails and messages in a timely and courteous manner. Relay messages and information to guests and staff members. Payment Handling: Process guest payments and ensure accuracy. Handle cash transactions and provide receipts. Resolve billing discrepancies and issues. Administrative Tasks: Maintain a neat and organized front desk area. Complete daily reports and record\-keeping. Assist with administrative tasks as assigned by management. Problem Resolution: Address and resolve guest complaints or issues. Collaborate with other departments to solve problems efficiently. escalate issues to the management when necessary. ### **Requisitos** . Communication Skills: Excellent verbal and written communication skills. Ability to communicate effectively with guests, colleagues, and management. . Customer Service Skills: A strong customer service orientation. Patience and the ability to handle guest inquiries and complaints with professionalism. . Interpersonal Skills: Good interpersonal skills and the ability to work well as part of a team. Friendliness and a welcoming demeanor to create a positive guest experience. . Organizational Skills: Strong organizational and multitasking abilities. Attention to detail, especially when managing reservations and handling administrative tasks. . Computer Literacy: Basic computer skills, including familiarity with word processing and spreadsheet software. Ability to quickly learn and use hotel management software and reservation systems. . Flexibility and Adaptability: Willingness to work in a dynamic and sometimes fast\-paced environment. Adaptability to varying work schedules, including evenings, weekends, and holidays. . Problem\-Solving Skills: Basic problem\-solving abilities to address guest issues and find solutions. Capacity to escalate more complex problems to higher management when necessary. . Professional Appearance: Neat and professional appearance, as hotel receptionists often serve as the first point of contact for guests. Idioma requerido: Inglés. Español es un plus ### **Se ofrece** 400€/bruto Accommodation in shared rooms in an independent house 2 meals daily (lunch and dinner) 40 hours per week with 2 days off Accommodation in shared rooms in an independent house in the center of Bisbal d'Empordà, close to all types of services. house completely independent of the hotel, with wifi, 2 kitchens, 4 bathrooms. Bed linen, towels and kitchen utensils are provided. Bicycle is provided to travel to the hotel. Each student will have a bicycle and will be responsible for it use and conservation. In case of a breakdown, the hotel's maintenance department will make the necessary repairs.