We are seeking an Administrative/Customer Service Representative (Multilingual) for a tourist rental company located in the Calella de Palafrugell area. Multichannel customer service (before, during, and after the stay). Written communication via email. Telephone support. End-to-end management of tourist and seasonal rental bookings. Coordination and management of check-ins and check-outs. Customer follow-up and retention/loyalty initiatives. Management and resolution of incidents occurring during guests’ stays. Basic administrative tasks related to bookings and customers. Regular use of office software (Microsoft Office, especially Excel). Use and maintenance of management systems and CRM software (prior experience is a plus). Assisting guests during on-site visits when required. General support for tasks typical of a small-sized company in the tourism sector. * Minimum 6 months’ experience. Training in the tourism sector is desirable. Prior experience in customer service roles is required; experience within the same sector is highly valued. * Higher Vocational Training Certificate (FP Grado Superior) * French (spoken: advanced, written: advanced) * English (spoken: advanced, written: advanced) * Catalan (spoken: advanced, written: advanced) * Spanish (spoken: advanced, written: advanced) * Competencies/knowledge: Strong written and oral communication skills. Advanced proficiency in Catalan and Spanish. Advanced knowledge of English and French. Proficiency in Excel and office software. Valid driving license category B and personal vehicle. * Vehicle availability required * Driving licenses: B+E * Permanent employment contract * Full-time position * Additional relevant information: Permanent full-time split-shift contract. Working hours from Tuesday to Saturday, 10:00–14:00 and 16:00–20:00. Salary: €2,500 gross per month (12 payments), according to the applicable collective agreement.