Duty Manager

Description

At **Novotel Valencia Lavant**, a newly opened **4-star superior** hotel with **370 rooms**, we are seeking a **Duty Manager** to join our Front Office team. We are looking for a candidate with prior experience in hotel operations, strong guest orientation, and the ability to coordinate daily hotel services, ensuring an excellent, seamless, and brand-standard-aligned guest experience. As **Duty Manager**, you will be a key figure in the hotel’s daily operations, serving as the primary point of contact for guests, teams, and departments during your shift. Your mission will be to ensure smooth hotel operations, anticipate potential issues, and guarantee agile, professional, and customer satisfaction-oriented responses. **Key Responsibilities:** Your main responsibilities will include: * Supervising daily hotel operations during your assigned shift, particularly in the Front Desk area. * Ensuring an excellent guest experience from arrival through departure. * Coordinating and supporting the Front Desk team in managing check\-in, check\-out, guest service, incidents, and special requests. * Acting as the designated point of contact for complaints, claims, or complex situations, providing effective and professional solutions. * Ensuring compliance with quality standards, internal procedures, and brand policies. * Coordinating communication among Front Desk, Housekeeping, Maintenance, F\&B, and other operational departments. * Reviewing proper reservation management, room assignments, billing, and collections. * Monitoring operational incidents and ensuring their resolution. * Supporting the training, mentoring, and development of the Front Desk team. * Ensuring safety, order, and overall smooth operation of the hotel during your shift. * Collaborating with Front Office Management on continuous process improvement and guest experience enhancement. * Previous experience in Front Desk, Guest Relations, Front Office Supervisor, Shift Leader, or similar roles in hotels. * Experience in high-volume hotels is highly valued. * Advanced level of English; additional languages are a plus. * Familiarity with hotel management systems, especially PMS; experience with Opera is advantageous. * Strong guest orientation and ability to handle pressure situations. * Excellent communication, leadership, and problem-solving skills. * Strong organizational skills, decision-making ability, and cross-departmental coordination capability. * Positive attitude, professionalism, and service-oriented mindset. * Availability to work rotating shifts, including weekends and holidays.