Senior Genesys Cloud API Integration Developer

Description

Position Summary: We are seeking a Senior Developer specialized in Genesys Cloud for an innovative project in enterprise management solutions (Banking), participating in the design and implementation of advanced integrations. Key Highlights: 1. Design and implementation of integrations with Genesys Cloud APIs. 2. Collaboration in the design of the integration architecture. 3. Proactivity and results orientation. **Description:** ---------------- At **NS Group**, we are looking for a **Senior Genesys Cloud Developer** to join an innovative project in the field of **enterprise management solutions** (Banking). The candidate will participate in the **design and implementation of advanced integrations**, working with APIs, conversational bots, and microservice architecture. ***Responsibilities*** * Design and implement integrations with Genesys Cloud APIs. * Integrate Genesys with third-party chatbots and voicebots. * Configure and optimize flows in Genesys Architect. * Capture and expose key data (intents, metrics, duration, summaries). * Collaborate in the design of the integration architecture. ***Competencies*** * Proactivity and results orientation. * Ability to solve complex problems. * Strong communication and teamwork skills. ***Conditions*** * Work modality: Remote (occasional office attendance in Madrid) * Location: Madrid * Working hours: 08:00 \- 17:00\. August: intensive schedule 08:00 \- 15:00 * On-call duty: Yes If you want to participate in cutting-edge cloud contact center and conversational automation projects, we want to meet you! **NS Group \- Technology powered by talent.** **Requirements:** --------------- **Requirements** * Minimum **4 years** of experience with Genesys Cloud CX. * Experience in: * Web Messaging and Open Messaging * REST APIs, JSON, OAuth2, Webhooks, Audiohooks * Proficiency in **JavaScript/TypeScript**, **Python**, or **Java**. * Experience in **integration and microservice architectures**. * Advanced **English** (mandatory). **Desirable** * Experience with the **Genesys Cloud Embeddable** Framework. * Usage of Genesys Cloud reporting, metrics, and database APIs.