Service Design Intern

Description

Summary: This Service Design intern will contribute to research and design projects, helping map customer experiences and exploring conversational interfaces in a healthcare context. Highlights: 1. Contribute to real research and design projects from day one 2. Close mentorship from senior service designers and researchers 3. Build a rich, evidence-based portfolio in a complex design context Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt. Die Position You will join the Customer Experience, Research\& Strategy team at Roche Diagnostics in Sant Cugat. This team sits at the heart of how Roche understands and designs for the people who rely on diagnostic solutions — from lab professionals to clinicians and patients. The team combines rigorous research with strategic design to shape services and experiences across digital and physical touchpoints. About the role As a Service Design intern you will contribute to real research and design projects from day one. Working alongside senior designers and researchers, you will help map the end\-to\-end experiences of Roche's customers, conduct user research, and explore how conversational interfaces — chatbots, voice assistants, and AI\-powered agents — can better serve the needs of healthcare professionals. Over the course of a full year you will move through the entire design cycle — from discovery and research through to prototyping and delivery — building a rich, evidence\-based portfolio in one of the most complex and meaningful design contexts there is. What you'll do Research support * Assist in planning and facilitating user interviews, contextual enquiries, and usability sessions with healthcare professionals * Help synthesise qualitative findings through affinity mapping and insight frameworks * Contribute to personas, journey maps, and mental model documentation * Support the team in maintaining research repositories and knowledge assets Service design * Contribute to service blueprints and experience maps that reveal systemic friction * Participate in co\-design workshops with internal teams and external stakeholders * Help build and iterate on prototypes for concept testing * Document design decisions and produce artefacts that communicate intent clearly Conversational design * Support the design of dialogue flows and conversation scripts for chat and voice interfaces * Help define tone of voice guidelines for automated interactions in a healthcare context * Assist in evaluating conversational prototypes with real users and documenting findings * Research best practices in NLP, intent design, and accessible conversational UX Collaboration * Work in cross\-functional squads alongside product managers, engineers, and clinical experts * Present work\-in\-progress in team reviews and design critiques * Contribute to team rituals: stand\-ups, retrospectives, and design community sessions * Bring fresh perspective and curiosity to a team that values diverse viewpoints Who we're looking for * Currently enrolled in a degree in Service Design, Interaction Design, HCI, UX, or a related field * Genuine interest in human\-centred research — you are curious about people and why they behave as they do * Exposure to conversational design, dialogue writing, or NLP through coursework or personal projects * Comfort with ambiguity and the ability to ask good questions in complex environments * Clear communication in English (working language of the team); Spanish is a plus * A portfolio or project work demonstrating research and/or design thinking Nice to have * Familiarity with tools such as Figma, FigJam, Miro, or Dovetail * Interest in healthcare, diagnostics, or life sciences * Exposure to systems thinking, service blueprinting, or design research methods * Any experience with chatbot platforms or voice assistant design * Strong visual communication skills — the ability to make complexity legible **What we offer:** The internship experience * A full year of meaningful contributions to live projects that affect real healthcare outcomes * Close mentorship from senior service designers and researchers throughout the engagement * Exposure to a global, multidisciplinary team with deep domain expertise * Hybrid working with a modern campus in Sant Cugat del Vallès * Internship stipend in line with local market standards * A substantial portfolio piece built over 12 months in a regulated, high\-complexity design environment Apply with your CV and a portfolio — a few examples of design thinking, research, or conversation work is enough. We care more about how you think than how polished the output is. Wer wir sind Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100\.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik\-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern. Gemeinsam können wir eine gesündere Zukunft gestalten. Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.