Linde Material Handling is one of the world leaders in the manufacturing of forklift trucks, indoor vehicles, and high-performance intralogistics solutions. Since 2006, Linde has been part of the KION Group. We operate in more than 100 countries worldwide and have approximately 13\.000 people working for the brand. A network of over 8\.500 service technicians ensures maximum availability of Linde trucks and solutions, supported by our global logistics network. We are built on a solid foundation by delivering expert service and product solutions to our customers. We believe our success stems from the skills and commitment of our team members. Our values are: INTEGRITY — we do what is right; COLLABORATION — we trust each other; COURAGE — we drive change and innovation; EXCELLENCE — we deliver exceptional value to our customers You will work for a successful global company in an international environment. Are you ready for a new challenge? Then you might be the person we are looking for! About the company: We are a socially responsible company that offers equal employment opportunities, promotes diversity and respect for differences within our organization. We do not tolerate any form of discrimination, harassment, or aggression—verbal or physical, direct or indirect—against individuals or material property. **We offer:** ============= We seek service-oriented, committed, dynamic, versatile individuals with ambition to grow professionally within the company. This is your opportunity to develop your career in a solid, internationally expanding technology company where anything is possible. Are you ready to grow your career with us? * Compensation based on merit and aptitude. * Permanent position in a market-leading company. * Private health insurance. * Company vehicle. * Flexible compensation. * You will join a pleasant work environment with a committed team, where our values are integrity, collaboration, courage and excellence **Tasks and Qualifications:** ============================= **Mission:** The NKA Service Manager will implement the business strategy in the Service area for the KA channel, providing necessary support and advice to the NKA team to achieve the brand’s defined objectives. **Key Responsibilities:** **Performance Management and Business Monitoring** **in the Service Area of the NKA Channel** * Implement the service strategy defined by the Brand Service Director jointly with the Head of KA Manager. * Periodically analyze key account results within the channel to achieve customer satisfaction and projected profitability. * Identify growth opportunities. * Identify deviations and jointly define corrective action plans with the Head of KA Manager. * Periodically evaluate the performance of outsourced services both in the Direct and Indirect Network, adjust deviations, and propose improvement plans. * Promote after-sales service sales within the channel. **After-Sales Service Development** * Support KA Managers in identifying and developing new business opportunities. * Determine needs and propose improvements to meet KA expectations. * Ensure proper implementation and development of agreements with Dealers and Branches in service areas related to KA. **Support to KA alongside the KA Manager** * Act as the primary contact point between the company and KA needs. * Provide support or channel internally the required support to address KA needs in the Service area. **Functions and Responsibilities Related to the Integrated Management System:** **Quality** * Guarantee compliance and continuous improvement of quality performance and service standards in subcontracts for KA. * Ensure effective compliance with legal, contractual, and regulatory requirements of the Integrated Management System. * Foster a quality culture, promoting early detection, analysis, and structural resolution of incidents. * Ensure all non-conformities, corrective and preventive actions are effectively implemented and closed. . **Environmental:** * Responsibility for environmental performance of subcontractors. * Ensure compliance with environmental requirements, waste segregation, and defined controls. * Promote initiatives proactively reducing environmental impact. * Drive environmental awareness among dealers. **Occupational Health and Safety (OHS):** * Actively promote a preventive culture, prioritizing safety above all other operational objectives. * Encourage reporting of incidents and near-misses and ensure systematic analysis. * Guarantee effective implementation of all preventive and corrective actions derived from risk assessments. * Ensure systematic use of PPE and strict adherence to safety procedures. **Information, Compliance & Code of Conduct** The NKA Service Manager must ensure full compliance at all times with the KION Group Code of Conduct, internal policies and guidelines, as well as all applicable compliance requirements. **Permitted Actions** Establish and apply prices within approved thresholds, rules, and frameworks. Approve service conditions and warranties within defined authority thresholds. Contract services from direct and indirect channel partners. Implement standards, programs, and tools to best develop after-sales services. Set quality standards for direct and indirect channels regarding KA. **Strictly Prohibited Actions** Access resale prices, margins, or commercial and service terms of the direct and indirect channel. Directly or indirectly influence the commercial behavior of the direct channel. Receive specific information from the direct and indirect channel regarding pipeline, bids, tenders, customers, contracts, or service pricing. Coordinate with the direct and indirect channel on matters related to pricing, customers, or commercial and after-sales opportunities. Assign or redistribute customers between company-owned branches and dealers. Circumvent, violate, or ignore functional governance frameworks concerning pricing, discounts, or approvals. **Education, Knowledge & Experience:** Bachelor’s degree in Engineering or equivalent. Experience in business development, project management, and data analysis. Solid knowledge of contract management and brand strategies. Experience working with multidisciplinary teams. Understanding of ERP and CRM interfaces. SAP and Salesforce preferred. Fluent spoken and written English. **Competencies & Skills:** Leadership/Management Results-oriented. Communication skills. Service culture: People, customers, growth, efficiency, continuous improvement. Customer focus. Teamwork.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
