Job Summary: Ros Roca S.A. is seeking a Dealer Support & Warranties Technician to efficiently manage warranties and after-sales services, ensuring compliance with policies and continuous product improvement. Key Highlights: 1. Efficient warranty and after-sales service management. 2. Key liaison between the factory, stakeholders, and distributors. 3. Professional development with continuous training in an international environment. Ros Roca S.A., a company belonging to Terberg Environmental Holding BV, dedicated to the manufacturing and marketing of Waste Collection Equipment, requires reinforcement of its Customer Demand team and is therefore seeking to fill the following position: ### **Dealer Support \& Warranties Technician** **Job Objective:** This position is critical for the **efficient management of warranties and after-sales service**, ensuring compliance with manufacturer policies, proper resolution of incidents, and continuous product improvement while maintaining high standards of quality and customer service. **Responsibilities** * Management and analysis of warranty claims, deciding on their acceptance or rejection. * Diagnosis of incidents and coordination with the factory, suppliers, distributors, and service teams. * Acting as the liaison between the factory, Terberg Environmental stakeholders, and official distributors regarding after-sales matters. * Analysis of after-sales data to propose product improvements and risk mitigation. * Training of customer and distributor technicians on product usage and resolution of common malfunctions. * Preparation of warranty and recurring incident reports. * Management and maintenance of after-sales documentation and records. **What We Are Looking For** * University degree: preferably in Mechanical Engineering or related field. * Basic technical knowledge of mechanics and hydraulics. * Prior experience in engineering, after-sales, or similar roles within the industrial machinery sector is desirable. * Minimum English level B2 (First Certificate) or higher. * Fluent French is an advantage. * Proficiency in office software (Microsoft Office suite). Skills: We seek a candidate with strong communication skills, initiative, and the ability to work autonomously. **What We Offer** * Stable employment in an international, dynamic environment undergoing constant technological evolution. * Competitive remuneration linked to performance. * Attractive flexible benefits package. * Support for professional development through continuous training programs to ensure optimal technical and soft skills development. Avinguda de Cervera, s/n, 25300 Tàrrega, Lleida Are you interested? We want to meet you! Please send us your updated CV and join our selection process to become part of our team.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
