Inside Sales Analyst

Description

Job Summary: Professional Inside Sales role for managing sales and providing commercial support to customers in the health and personal care sectors, with a focus on identifying opportunities and ensuring customer satisfaction. Key Highlights: 1. End-to-end management of customers and sales opportunities 2. Collaboration with marketing and commercial support teams 3. Continuous training and professional development **Inside Sales (Health and Personal Care)** Position Title: Inside Sales (Health and Personal Care) Location: Sant Cugat Work Mode: Hybrid**Responsibilities** * Sales management for smaller-sized customers (C2/C3\). * Management of the C2/C3 customer database, ensuring information is up to date in CRM and ERP systems. * Communication with C2/C3 customers, including outbound calls to prospects and opportunity follow-up. * Understanding customer needs and identifying sales opportunities. * Handling new inquiries from non-existing customers. * Preparing tailored commercial proposals and quotations aligned with the specific needs of small customers. * Identifying opportunities and improving service levels for small customers. * Customer segmentation to identify purchasing patterns, cross-selling opportunities, and upselling potential. * Commercial support to Customer Development Managers across various tasks, enabling them to focus on business development with A, B, and C1 customers. * Collaboration with the marketing team to execute targeted campaigns for C2/C3 customers and generate new leads. * Post-sales follow-up, ensuring customer satisfaction and fostering loyalty. * Early detection of incidents or complaints, routing them appropriately for prompt resolution. * Supporting the preparation of sales reports, contributing to analysis of results and trends within the C2/C3 segment. * Participation in internal sales meetings, providing relevant insights on the behavior and evolution of assigned customers. * Continuous training on products, services, and digital tools to enhance commercial effectiveness and portfolio knowledge. **Requirements** * **Academic Qualification**: Bachelor’s degree in Food Science and Technology, Chemistry, or related fields. * **Additional Qualifications**: Master’s or Postgraduate degree in Nutrition, Dietetics, or a Master’s in Cosmetics or similar (depending on the commercial sector). * **Specific Knowledge**: Negotiation, sales techniques, public speaking. * **Languages**: English (Advanced professional proficiency) * **IT Skills**: CRM, ERP, and Office at user level. * **Professional Experience**: Minimum 2 years as a sales representative in similar sectors. **About Caldic** At Caldic, we are a global leader in distribution solutions, serving diverse markets worldwide. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team. We operate in 43 countries globally. Our innovative solutions are designed to meet the needs of industries such as food, pharmaceuticals, personal care, and industrial markets, ensuring sustainable success for all stakeholders. For more information, visit: www.caldic.com **What We Offer?****: * Flexible working hours (start/end times). * Friday half-days. * Attractive social benefits package. * Competitive remuneration package (base salary\+variable components). * Training and professional development programs. * Positive work environment. **Ready to Join Us?** If you’re ready to take your career to the next level and join a global leader, apply now at Caldic!**An Equal Opportunity Employer** We believe in the strength of diversity and the power of an inclusive and welcoming environment. Here, every individual is valued for who they are — we make no distinctions based on race, religion, gender, or any other characteristic. Everyone is welcome!