We are looking for a Technical Support Technician to join a stable user support project at a client company located in Terrassa, as part of the team’s expansion. You will work on-site, providing direct user support and ensuring the proper functioning of their workstations. **Main Responsibilities** Provide user support services at the client’s offices in Terrassa. Install, configure, and provision IT equipment, smartphones, and peripherals. Maintain user equipment and resolve incidents related to the user’s workstation, such as hardware issues, email problems, meeting tools, or application installations. Track assigned tickets, meet established SLAs, record actions taken, and properly document case resolutions. **Requirements** Vocational training qualification (Technical Vocational Training Cycle). 1–2 years of professional experience in similar roles. Minimum 1 year of prior experience in customer service and office administration tasks. Experience with Office 365 and ServiceNow. Experience maintaining end-user IT equipment. Advanced proficiency in Catalan and Spanish. Residence in Terrassa. **What We Offer** * Permanent contract. * Part-time schedule of 4 hours per day, from 2:45 PM to 6:45 PM. * 100% on-site work in Terrassa. * Annual gross salary for full-time equivalent between €15,000 and €17,820, pro-rated according to part-time hours. * Additional benefits: Flexible compensation package including meal vouchers, transportation card, childcare vouchers, and the option to join our collective health insurance plan. You will join a company committed to equal opportunities for all individuals, striving to maintain an inclusive, discrimination-free workplace. We value diversity and will consider all applications regardless of origin, gender, age, religion, sexual orientation, or any other personal characteristic. *“If you are selected as a finalist and chosen to join NexTReT, we will request additional information to process your hiring, solely to verify the accuracy of the information provided in your CV—particularly academic qualifications and relevant professional experience. If you have questions regarding how to provide partial information, please inform the person handling your hiring process.”* Vocational training qualification (Technical Vocational Training Cycle). 1–2 years of professional experience in similar roles. Minimum 1 year of prior experience in customer service and office administration tasks. Experience with Office 365 and ServiceNow. Experience maintaining end-user IT equipment. Advanced proficiency in Catalan and Spanish. Residence in Terrassa.