Administrative Customer Service Assistant

Description

Position Summary: Customer service and administrative management position in the utilities sector, focused on resolving incidents, processing new service connections, and coordinating with technicians. Key Responsibilities: 1. In-person and telephone customer service 2. Administrative management and incident resolution 3. Coordination with technicians for technical work Customer service and administrative management position in the utilities sector, located in Sant Sadurní d'Anoia. We seek an organized, solution-oriented, and service-minded individual to assist customers both in person and by phone. Key responsibilities include managing consumption readings, issuing invoices, collecting payments, handling cash operations, as well as resolving billing-related incidents and complaints, faults, supply interruptions, or leaks. New service connections, changes of account holder, and updates to bank domiciliation details are also processed, along with monitoring of unpaid bills and collaboration with municipal Social Services in cases of vulnerability. Telephone customer service includes making informational calls, providing updates on payment status and available payment options, and handling complaints. Customers are advised on required documentation for procedures such as new connections or changes of account holder, and coordination with technicians for technical work is carried out. A minimum of two years’ experience in similar roles is required. Working hours are Monday to Friday, offering a stable and structured environment. Minimum 2 years of experience in similar positions. Proactive, organized, and customer-oriented candidates are preferred.