**EHLIS, S.A.** is a leading company in the distribution of hardware, DIY, gardening, and household goods. We are characterized by being a dynamic company driven by continuous technological innovation and the analysis of new market opportunities. Currently, we are looking to incorporate a person into our Customer Service / Sales Department team at our offices in Sant Andreu de la Barca. **Responsibilities:** * Provide support to the Customer Service Manager and Sales Director in: * Efficiently channeling the flow of information between **customers, sales representatives, and other departments within the company.** * Personally managing incidents from initial receipt to final resolution. * Preparing reports, tables, and comparisons (using EXCEL). * Supporting the sales team. * Handling customer and sales network phone inquiries (complaints and information requests). * Recording and processing orders. * Managing and recording credit notes. * Administering the order workflow. * Sending documentation to customers and the sales network. * Maintaining the customer database. * Handling web-based inquiry requests. **Requirements:** * Intermediate or advanced vocational training in administration and finance. * Advanced proficiency in EXCEL is essential (a test will be administered). * Knowledge of SAP is an advantage. * Minimum of two years of experience in similar roles. * We are seeking a proactive individual with initiative and strong teamwork abilities. **We Offer:** * Stable position. * Working hours: Flexible start time between 8:30 AM and 9:00 AM, and flexible end time between 6:30 PM and 7:00 PM, Monday through Thursday. On Fridays, working hours are from 8:00 AM to 1:40 PM, with flexibility for both start and end times. * Salary to be determined during the hiring process. *At EHLIS, S.A., we are committed to Equal Opportunities. Therefore, our selection and hiring processes are conducted under equal conditions, without any form of discrimination.* Employment type: Full-time Application questions: * Are you available to start immediately? * Do you have intermediate and/or advanced Excel skills? * Can you work on-site during the indicated schedule? Education: * Intermediate Vocational Training (Desirable) Experience: * Customer service: 1 year (Desirable) Language: * Catalan (Required) Job location: On-site