**About us:** At ORBIDI, we are pioneers in using advanced technology, artificial intelligence, and predictive models to drive the growth of small and medium-sized enterprises (SMEs). Our passion for innovation and marketing drives us to seek creative solutions that enable businesses not only to compete, but also to stand out in today’s market. We firmly believe in the power of digitalization and how it can transform businesses for the better. We are looking for creative and strategic talents who share our vision and desire to make a tangible difference in the business world. **The role:** We are seeking a **QA Operations Specialist** to drive the creation and evolution of the QA function within Operations. This position is key to ensuring that our processes—both automated and manual—are executed with maximum quality, anticipating errors, proposing improvements, and closely collaborating with IT and Operations teams. **What will your mission be?** * Support the new QA team in Operations. * Design and implement an operational quality control methodology aligned with *Lean Six Sigma* principles. * Identify failures, bottlenecks, and blind spots in operational processes, even before they are reported. * Perform *mystery shopper* actions to assess the actual execution of processes and detect critical failures. * Coordinate with technical and operational teams to ensure traceability and resolution of errors. * Document processes, update workflows, and promote a culture of continuous improvement. * Investigate operational incidents and ensure sustainable solutions. * Achieve an error rate below 0\.5% in processes within the first 3 months. **What will make you succeed:** * 3\-5 years of experience in operational process management, QA, or continuous improvement. * Experience leading teams in dynamic operational environments. * Prior experience creating or supervising processes from scratch and ensuring their correct execution. * Advanced Excel skills (pivot tables, complex formulas, automation). * Proficiency with project management tools (Gantt charts, flowcharts, etc.). * Strong analytical ability, attention to detail, and cross-functional vision. * Excellent communication skills to interact with stakeholders at all levels. * Lean Six Sigma Green Belt certification is highly desirable. * **Benefits:** * Flexible working hours * Modern offices in Sant Cugat, located right in front of the Mirasol FGC station. * Competitive salary and permanent contract * Bonus based on your team's achievement of objectives * 23 working days of vacation \+ birthday day off * Hybrid/Remote working format * Short working day every Friday of the year. * Flexible August schedule * Teambuilding activities, celebrations, and off\-sites * Referral Program * ‍️Gym membership discount * Fresh fruit provided in the office **"****At ORBIDI, we value diversity and inclusion. Therefore, applications from candidates holding a disability certificate will be highly valued.** **If you match the profile and are excited about the project, we would love to meet you!"**