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Job Summary: We are seeking a Telegestor/a to provide direct, agile, and effective customer service through various channels, resolving inquiries and managing requests. Key Highlights: 1. Direct and effective customer service 2. Ongoing training and mentoring 3. Positive work environment and collaboration Industry Operation \& Maintenance Services Category Customer Service Experience Experienced **Location:** Sant Cugat del Vallès **Workplace Type:** Hybrid ###### **Job Description** We are looking to hire a Telegestor/a for our Contact Center team located at our headquarters. The selected candidate will contribute to delivering direct, agile, and effective customer service across multiple channels (phone, email, chat), resolving inquiries, managing requests, and helping ensure a positive customer experience aligned with the company’s values. **What will be your responsibilities?** * Answer incoming and outgoing calls from customers and users * Record requests, incidents, or complaints in the system * Resolve questions regarding products, services, or processes * Escalate cases requiring specialized intervention * Follow company-defined customer service protocols * Keep customer information updated in the system * Participate in training sessions and knowledge-updating meetings * Perform administrative tasks related to customer service **What do we offer?** * Join a sector-leading company. * Ongoing training and mentoring. * A positive work environment and cross-departmental collaboration. * Compensation commensurate with qualifications. ###### **Skills and Requirements** * Minimum one year of experience in telephone customer service or similar roles, preferably within a Contact Center. ###### **About the Company** At Ralarsa, we are leaders in the vehicle windshield repair and replacement sector, with over 40 years of experience providing fast, safe, and top-quality solutions to our customers. We operate an extensive network of centers and workshops across Spain, supported by a dedicated team that represents the true strength of our brand. Since 2021, we have been part of Cary Group, with a clear objective: to remain industry leaders. We firmly believe that the company’s success lies in the talent of its people. We care not only about delivering flawless service but also about supporting those who make it possible: our employees. Joining Ralarsa means becoming part of a stable, growing company with an environment where your ideas matter and your professional development is a priority. At Ralarsa, we believe in talent without labels. Therefore, we guarantee transparent, fair, and non-discriminatory selection processes, fully complying with our active Equality Plan and promoting opportunities for all individuals. **If you want to work for a solid company with a great work environment and strong values, we invite you to get to know us and become part of our story.**
