Customer Service Specialist

Description

**Description:** ---------------- Grup Carles is collaborating with an established industrial company in the Penedès region, with a long-standing track record and strong international orientation, to incorporate a Customer Service professional into its team. If you have experience as a back-office or inside sales professional in international environments, are accustomed to working in English, and feel comfortable collaborating with other organizational departments while managing a high workload, keep reading! **What will you do on a daily basis?** * End-to-end order cycle management: from call or order receipt through to closure. * Constant coordination with Planning, Logistics, Warehouse, Purchasing, and Quality to ensure excellent customer service. * Incident tracking until full resolution, with the ability to anticipate problems. * Preparation of export documentation and management of international shipments (Incoterms). * Direct communication with international clients, predominantly in English. * Order entry and follow-up in the management system (SAP). * Support for the rest of the team in day-to-day commercial management. **What do we offer?** * Integration into an established industrial company with international projection. * A stable team that will support you throughout your learning process. * Real medium-term growth opportunities, progressing toward a more commercial role (Inside Sales). * Full-time schedule from Monday to Thursday, with Friday being an intensive workday. * Annual gross remuneration of approximately €33,000 – €35,000, negotiable per candidate based on experience provided. * On-site position (no remote work). **Requirements:** --------------- **What are we looking for in you?** * Between 2 and 4 years of experience in similar roles, ideally in export-oriented environments (knowledge of Incoterms preferred). * English proficiency at C2 level, both written and spoken: essential for this position. * Knowledge of additional languages—especially German and/or French—will be highly valued. * Proactive individual eager to learn and grow; adaptable to a dynamic and demanding environment. * Strong organizational and prioritization skills, comfortable managing multiple tasks and stakeholders simultaneously. * Empathy and ease of interaction with colleagues from other departments.