Rubí Forma's Placement Service requires administrative customer service staff; with working hours from Monday to Thursday, 8 a.m. to 5 p.m., Friday from 8 a.m. to 2 p.m.; located in Sant Cugat del Vallès. Please note that candidates interested in this position will be contacted by our center RUBÍ FORMA via email to process their application for this job opportunity. \- Managing orders, invoicing, and administrative documentation in the customer service area \- Processing returns and managing corresponding refunds \- Maintaining an updated and organized client archive and database \- Collaborating with the after-sales department in defining special products \- Handling customer inquiries, managing complaints regarding delivery deadlines, and coordinating delivery advances with production \- Managing stock in coordination with the warehouse, ensuring product availability and inventory control * Experience required: 3 years. \- Previous experience in administrative or customer service roles (minimum 2 years) \- Experience using ERP systems * MEDIUM LEVEL VOCATIONAL TRAINING CERTIFICATE * English (intermediate spoken, intermediate written) * Skills / knowledge: \- Medium-level vocational training in administration \- Previous experience in administrative or customer service roles (minimum 2 years) \- Intermediate to advanced level of English \- Knowledge of Italian will be valued \- Advanced knowledge of MS Office (Word, Excel, PowerPoint) \- Experience using ERP systems \- Ability to organize and efficiently manage time while handling multiple tasks \- Attention to detail and accuracy in order processing and administrative documentation \- Teamwork skills and ability to collaborate with different departments \- Customer-oriented mindset and ability to proactively and empathetically resolve issues \- Communication skills for both internal and external interactions \- Flexibility and adaptability when facing changes and dynamic situations * Indefinite employment contract * Full-time * Other relevant information: Contract duration: indefinite Estimated salary: between 22,000 and 28,000 € gross annually