Senior Ops

Description

Job Summary: We are seeking an Operations or Revenue Operations professional to optimize processes, manage HubSpot, and generate insights for a growing team. Key Highlights: 1. Build the operational foundation for a growing team with autonomy 2. Empower teams and document workflows 3. Collaborative work culture focused on autonomy and results ##### **About Plinng:** Plinng is an **AI-native SaaS** platform that deploys an Agentic Workforce — autonomous AI agents — to end-to-end automate digital marketing for freelancers and SMEs: creating and optimizing websites and landing pages, managing campaigns and ads, publishing content on social media, managing Google Maps profiles, and handling reviews. ##### **Why Join Our Team?** You’ll have the opportunity to build the operational foundation for a growing team, with the autonomy to propose, execute, and scale improvements that directly impact company growth. ##### **Your Responsibilities:** **Process Optimization** * Design, document, and maintain processes — from lead generation and communication workflows to automation of justification memos or production workflows for our production teams. * Translate business needs into efficient workflows within HubSpot, ClickUp, Intercom, or Ringover. * Standardize qualification criteria (MQL/SQL), assignment rules, and pipeline stages for Front teams. **Advanced HubSpot Administration:** * Configure and maintain properties, pipelines, views, automations, and reports. * Manage integrations with external tools (marketing automation, e-signature, ERPs, telephony, etc.). * Monitor data quality and establish CRM governance best practices. **Reporting & Insights:** * Build dashboards for various teams, focusing on efficiency, output, target achievement, and forecasting. * Analyze trends and performance of Front teams; propose data-driven improvements. * Support decision-making with ad hoc reporting models (costs, churn, production ratios, efficiency ratios, or others — both at aggregate and per-agent levels). **Stakeholder Alignment:** * Serve as the liaison between Operations and Business teams — Sales, CS, Production, Technology, or Data. * Participate in planning initiatives (OKRs, BP, etc.) to align priorities. * Gather feedback from “field” teams and translate it into operational improvements. **Training & Support:** * Train teams on new features, processes, and implemented improvements. * Document workflows and keep internal knowledge up to date (guides, SOPs, short videos). * Resolve questions and unblock day-to-day operational issues related to business operations. ##### **Must-Have Requirements:** * +5 years of experience in Operations or Revenue Operations at B2B SaaS companies. * +3 years of advanced HubSpot management (workflows, pipelines, reports, integrations). * University degree in engineering or from top business schools. * Solid expertise in data management, B2B sales processes, lead management, and customer lifecycle. * Excellent analytical skills and proficiency in Excel or Google Sheets (formulas, macros, pivot tables, etc.). * Strong ability to communicate effectively with both technical and non-technical stakeholders. ##### **Nice-to-Have Qualifications:** * Basic SQL knowledge and experience with integration tools like Zapier or Make. * Basic Python knowledge. * HubSpot certifications (Sales Hub, CRM Admin, Reporting, etc.). * Experience with cloud telephony tools such as Ringover, Aircall, CloudTalk, or similar. * Experience with written communication tools such as Intercom or Zendesk. * Experience with BI tools such as Looker, Power BI, Tableau, Metabase, or similar. * English fluency (written and spoken). ##### **What We Offer:** * Permanent contract with competitive salary and bonus tied to your team’s goal achievement * ‍Continuous training in HubSpot, Ops, and SaaS go-to-market. * ️Access to premium tools and SaaS ecosystem events. * Collaborative work culture focused on autonomy and results. * 23 paid vacation days + birthday leave * Hybrid work model with 2 remote days per week. * Reduced working hours every Friday throughout the year. * Flexible August * Team-building activities, celebrations, and off-sites * Referral Program * Flexible compensation via Coverflex. * Employee discount portal. * Significant discount on our health insurance.