Central Sales Manager

Description

Job Summary: We are seeking a Central Sales Manager to lead centralized order management, supervise margins, and coordinate communication, with analytical vision and leadership. Key Highlights: 1. Key role as a bridge between customers and operations, ensuring alignment. 2. Opportunity to drive real improvements in commercial processes. 3. Join a growing company with direct impact. **Description:** ---------------- At Grup Carles, we are collaborating with an industrial company in the food packaging sector, with international presence and currently undergoing growth and professionalization, to recruit a Central Sales Manager. We seek a candidate with analytical vision, customer orientation, and leadership capability, who wishes to evolve into a key position within the organization. **What will you do on a daily basis?** * Reporting to the Chief Operations Officer (COO), you will hold a key cross-functional role as the bridge between customers and operations, ensuring alignment between commercial commitments and the company’s production capacity. * Lead centralized multi-product and multi-sectoral order management. * Supervise margins, pricing, deviations, and commercial terms. * Prepare reporting and profitability tracking per customer and product. * Coordinate communication among Customer Service and the Commercial, Planning, Production, Finance, and Technical departments to ensure timely delivery and profitability. * Act as the main point of contact for strategic customers, especially at the international level. * Optimize processes and propose improvements to commercial workflows. * Analyze service incidents and define corrective actions. * Supervise forecasting and commercial planning. * Participate in complex negotiations alongside the sales team. * Manage critical incidents and escalations. * Drive standardization and continuous improvement of processes and tools (ERP/CRM). * Lead, coordinate, and develop the Customer Service team (5 people). **What do we offer?** * Join a family-owned company currently experiencing growth and professionalization, where you can have a real, direct impact on the organization. * A role with clear progression toward a strategic position, with visibility across the organization. * Involvement in international projects and interaction with key customers. * The opportunity to drive real improvements in commercial and customer service processes. * A close-knit environment, with a culture of proximity and a positive working atmosphere. * A dynamic context, with a demanding pace—ideal for energetic candidates eager for constant challenges. * Annual gross salary of approximately €45\.000 \- €50\.000, negotiable per application based on professional experience provided. **Requirements:** --------------- **What are we looking for in you?** * Degree in Business Administration and Management (ADE), International Trade, Industrial Engineering, or related field. Additional qualifications in commercial management or an MBA are valued. * Proven experience in Customer Service, Sales Operations, or similar roles within an industrial environment. Experience in the packaging or flexible packaging sector is highly valued. * Experience managing multi-product customer portfolios across various sectors (food, pharma, industrial, etc.). * Ability to work with pricing, bills of materials, and margin analysis. * Prior experience leading teams. * High level of English (C1\). A second language such as French or Italian is valued. * Experience with ERP systems (SAP is highly valued) and CRM.