**Job Description** **WHAT YOU'LL DO** As a Sales Advisor at H\&M, you'll play a key role in creating an exceptional customer experience. You'll welcome customers, guide them around the store, and help them find what they need while showcasing our products. By acting in line with our values, you'll contribute to both your own success and the company's success. You'll be responsible for: * Sharing your fashion and product knowledge to help customers make informed decisions. * Collaborating with your team to deliver exceptional service at every stage of the customer journey. * Ensuring the sales floor and stockroom are clean and well-organized. * Supporting store opening and closing procedures. * Representing a positive image of yourself and the brand in all customer interactions. **WHO YOU'LL WORK WITH** Our stores are the heart of our business, where customers experience our brand first-hand. As part of the store team, every role—from Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You'll also connect with the Area Team, collaborating across stores to share knowledge and achieve success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality through the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for everyone. **WHO YOU ARE** *We're looking for people who have...* * Customer service experience in fashion, retail, or similar industries. *And who are…* * Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales. * Comfortable working in collaborative and dynamic environments. * Communicative, creative, curious about using in-store technology, and highly motivated to learn and develop. * Flexible and action-oriented. **WHO WE ARE** H\&M Group is a global company with strong brands and initiatives. Our goal is to prove that there's no compromise between exceptional design, affordable prices, and sustainable solutions. We want to democratize fashion, and our customers are at the center of every decision we make. We are thousands of passionate and talented colleagues, united by our shared culture and values. Together, we aim to use our power, scale, and expertise to drive the fashion industry toward a more inclusive and sustainable future. **WHY YOU'LL LOVE WORKING HERE** At H\&M Group, we're proud to be a dynamic and welcoming company. We offer our employees attractive benefits and extensive development opportunities worldwide. * 25% staff discount across all H\&M Group brands, both in physical stores and online (H\&M, COS, Weekday, Monki, H\&M HOME, \& Other Stories and ARKET). * H\&M Incentive Program (HIP) — a global program rewarding long-term commitment. * Development opportunities: Access to professional growth within the H\&M Group, with opportunities both locally and internationally. **JOIN US** Our uniqueness stems from many factors: our inclusive and collaborative culture, our strong values, and growth opportunities. But above all, it's our people who define us. Take the next step in your career with us. The journey begins here. * *Store role assessments:* *To manage the high volume of applications for the Sales Advisor position, we use an online, competency-based assessment method in some of our stores. You'll need to complete it as part of the application and selection process. Your responses will be evaluated by an assessment tool applying predefined criteria established by H\&M Group.* *After completing the assessment, you'll have the opportunity to share your feedback and questions. If you encounter any difficulties or prefer an alternative assessment method, please contact* *recruitment\_support@hm.com**. Choosing an alternative method will not affect your application.* *For more information on how we process your personal data, please consult our Privacy Notice.* *As part of our Equality Plan, H\&M promotes real equality of opportunity between women and men in all selection and professional development processes. We commit to a fair, equitable, and competency-based recruitment process. Therefore, we ask that you do not attach a cover letter to your application.* **Additional Information** *H\&M is committed to creating an inclusive and diverse environment and actively seeks qualified candidates regardless of race, gender, sexual orientation, ethnic origin, religion, nationality, disability, or age.*
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
