Let’s Shape the Future Together! **About Us** -------------------- Cegid is a European leader in **cloud-based business management solutions** for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and enterprise sectors. In today’s changing world, Cegid and its **5,000 employees** make it possible by helping our 750,000 customers unlock their potential through innovative and purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do for our customers. Because of this, we can say that every day we work to shape the future—our future, our customers’ future, and the future of their industries. A future we’ve been defining for years alongside our employees, inventing solutions that transform the way people work, enabling sustainable performance. The office is located in **Palamós** or **Sant Cugat del Vallès.** **What are your main objectives as a Labor Support Technical Agent?** You will be responsible for customer support services in the **labor field.** As a Labor Support Technical Agent, you will: * **Customer Service:** This role involves effectively communicating with users to understand and resolve their issues or questions regarding labor management software. * **Resolution of advisor inquiries:** The agent is expected to assist labor advisors with specific queries, providing accurate information and guidance within the labor domain. * **Incident and error reporting:** It is important to document and report problems to improve management programs. This requires an observant and analytical person. * **Interpretation and implementation of collective agreements:** You must understand labor regulations to properly implement collective agreements into the management software. * **Payroll support:** Assist in creating payrolls using the company's software, which requires understanding of labor legislation. * **Management of labor procedures:** Facilitate and guide the use of tools for managing various labor processes. **About You** -------------------- * University degree in Labor Relations or similar is essential to understand the technical and legal aspects of the position and/or vocational training in Administration and Finance. * Additional training: Knowledge of payroll systems, Sistema Red, Siltra, etc., specific tools and procedures in Spain’s labor sector, is valued. * Experience in advisory firms: Prior experience in labor advisory or similar roles provides the necessary practical background. * Payroll processing: Experience in preparing payrolls is crucial, as it is one of the main responsibilities. * Customer service: Previous experience in customer service is fundamental, as interaction with users is a constant part of the job. * Languages: Catalan and Spanish are mandatory. *Beyond business skills, we seek talented professionals who want to demonstrate and explore their potential while opening new opportunities with us. It is your curiosity, team spirit, and commitment that will make the difference.* **Skills** --------------- ERP Tax Excel Tax advisory **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is a wealth we value, recruiting based on your **skills** and **potential** to learn and grow with us. We offer a professional environment where everyone can thrive and express their individuality. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion** of persons with disabilities, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director