Let’s Shape the Future Together! **About Us** -------------------- Cegid is a European leader in **cloud-based business management solutions** for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and enterprise sectors. In today’s fast-changing world, Cegid and its **5,000 employees** make it possible by helping 750,000 customers unlock their potential through innovative and purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how, and why we do things the way we do for our customers. Because of this, we can say that every day we work to shape the future—for them, for us, and for our customers’ industries. A future we’ve been defining for years alongside our employees, inventing solutions that transform the way people work, enabling sustainable performance. **What Are Your Main Responsibilities as a Customer Support Technician?** As part of a team of 5 technicians, you will be responsible for providing technical support to our customers, delivering a smooth and efficient experience in using the Cegid Revo solution. As a Customer Support Technician, your responsibilities will include: * Managing the **ticketing tool and the** ***ticketing dispatch*** **tool** to streamline incident triage and resolution * **Providing support to distributors** via phone, email, and chat * Creating and updating articles for the **support website** and technical documentation * Conducting **onboarding for distributors** and optimizing the integration of new distributors (*Channel Onboarding*) * Delivering **training sessions** for both distributors and internal teams * **Performing detailed testing** to ensure software quality, documenting results, and reporting incidents * Collaborating with the development team to **resolve bugs** and participating in resolving **Level 3 incidents** through weekly on-call shifts **About You** -------------------- * Degree in Business Administration, Engineering, Technology, Service Management, or related field * Proven experience in user support * Experience with support and ticketing management tools * Knowledge of IT service management / networks and best practices in support and industry standards * Proficiency in Microsoft Office and productivity tools *Beyond technical skills, we seek talented professionals who want to demonstrate and explore their potential by growing with us. It is your curiosity, teamwork spirit, and commitment that will make the difference.* **Skills** --------------- Microsoft Office Ticketing Customer orientation **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is an asset we value, recruiting based on your **skills** and **potential** to learn and grow with us. We offer a professional environment where everyone can thrive and express their individuality. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion** of people with disabilities, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director