Job Summary: We are seeking a Tax Support Agent to deliver exceptional assistance to clients, ensuring efficient use of our solutions and software excellence. Key Responsibilities: 1. Provide exceptional support service in the Tax area. 2. Support clients and tax advisors with their inquiries. 3. Contribute to the continuous improvement of our tax software. Let’s Shape the Future Together! **About Us** -------------------- Cegid is the European leader in **cloud-based business management solutions**, serving the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and general business sectors. In today’s rapidly changing world, Cegid and its **5,000 employees** empower our 750,000 customers to unlock their potential through innovative, purpose-driven business solutions. **Make more possible** is our mission. It reflects who we are, how and why we do what we do for our customers. Thanks to this, we can confidently say that every day we work to shape their future, ours, and that of our customers’ industries—a future we have been defining for years alongside our employees, inventing solutions that transform how people work, enabling sustainable performance. The office is located in **Madrid (Las Rozas).** **What will be your main objectives as a Tax Support Agent?** You will be responsible for delivering exceptional support service to our clients in the Tax area. This role is critical to ensuring our users can navigate and efficiently utilize our suite of tax software, and to maintaining the excellence and reliability of our software. As a Tax Customer Care Support Agent, you will: * **Customer Service:** Provide direct assistance to clients with inquiries or issues related to our suite of tax software. * **Advisor Support:** Serve as the primary contact point to resolve questions from tax advisors and ensure the effectiveness of their services. * **Incident Reporting:** Collect information on software issues to continuously improve our tax programs from a technical perspective. * **Accounting Support:** Assist in accurately posting accounting entries while complying with current regulations. * **Billing and Collections Management:** Support billing and collections processes, ensuring an efficient payment flow. **About You** -------------------- * Vocational training in Administration and Finance, Business Administration and Management (ADE), or related fields. * Experience in Tax Advisory Firms: Prior experience in tax advisory or consulting firms is highly valued. * Excellent communication skills are essential, as you will be in constant contact with users. * Proficiency in Excel is mandatory. * Beyond professional skills, we seek talented professionals eager to demonstrate and explore their potential by opening new opportunities with us. It is your curiosity, team spirit, and commitment that will make the difference. **Skills** --------------- Excel Tax Advisory **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is a strength we value, recruiting based on your **skills** and your **potential** to learn and grow alongside us. We offer a professional environment where each individual can fully thrive and express their uniqueness. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of persons with disabilities**, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director