Claims Manager

Description

Job Summary: As a Claims Manager, you will efficiently handle insurance incidents for property owners' communities, ensuring a positive experience. Key Highlights: 1. Key role in handling and resolving insurance incidents. 2. Efficient and professional management of claims processes. 3. Opportunity to train and specialize in the insurance sector. DESCRIPTION As a Claims Manager, you will play a key role in handling and resolving insurance incidents for property owners' communities at Cobertia Seguros del Grup Housfy. Your main responsibility will be to receive and process claims notifications submitted by property managers and community presidents, managing the entire process efficiently and professionally to ensure a positive experience. Main Responsibilities: * Proactively receive and register claims notifications received via phone, email, or the property management portal, validating the required initial documentation. * Promptly open claims files and immediately inform clients about the next steps. * Manage and coordinate follow-up schedules with property managers and community presidents, clearly, empathetically, and transparently communicating the status of each file. * Resolve questions and inquiries related to claims both by phone and email, providing personalized support to build trust and accelerate resolutions. * Rigorously track open files, maintaining continuous communication with clients and internal providers to ensure successful management and adherence to established deadlines. * Assume additional responsibilities related to analyzing recurrent claims to identify opportunities for optimizing coverage. Take charge of managing repair companies we collaborate with, coordinating and supervising the repair process to guarantee an agile and high-quality service. * Profile and Skills: * Excellent organizational and communication skills for effective interaction with property managers and community presidents. * Clear orientation toward achieving efficient resolution objectives and optimal claims process management. * Experience in case file management and administrative follow-up, with the ability to work autonomously and in an organized manner. * Knowledge of and interest in the insurance field, especially in managing community and household claims, valuing the opportunity to train and specialize in this sector. If you are a proactive, results-oriented individual eager to join a project with impact on risk management and insurance solutions, we look forward to welcoming you!