HELPDESK L1 WITH GERMAN

Description

We are looking for a Level 1 IT Support Technician to join our IT department. You will be the first point of contact for resolving hardware, software, and network service incidents, providing support to both national and international users in English and German. An ideal opportunity for professionals seeking the quality of life offered by a rural environment, without compromising professional development within a multinational company. \- Receipt, registration, and organization of incidents via email, phone, and ticketing system. \- Resolution of Level 1 incidents. \- Multilingual support: technical assistance and fluent communication with users in English and German (advanced level). \- Escalation and tracking: forwarding to Level 2/Level 3 teams as appropriate, thoroughly documenting each step; continuous updating of ticket status. \- Maintenance of the knowledge base: authoring internal guides and FAQs in Spanish, English, and German. \- Proactive monitoring: reviewing alerts and generating preventive tickets upon detecting anomalies in servers or critical services. \- Compliance with security and privacy policies: actions aligned with GDPR and internal IT security standards. * Minimum 1 year of experience. Minimum education: Higher Vocational Training Cycle. Depending on the experience provided, we may also consider candidates with a Medium Vocational Training Cycle. Prior experience as an internal technician in a similar position. Advanced level of English and German (C1/C2\), both spoken and written. * HIGHER VOCATIONAL TRAINING QUALIFICATION * German (spoken advanced, written advanced) * English (spoken advanced, written advanced) * Spanish (spoken advanced, written advanced) * Availability of personal vehicle * Permanent employment contract * Full-time working hours * Gross monthly salary ranging from '2000' to '2250' * Additional information of interest: \- Intensive schedule: Monday to Friday, either 07:00–15:00 or 08:00–16:00 (flexible start and end times). \- Hybrid work model: only two days per week in the office after the initial period. 100% on-site attendance is mandatory during the first weeks. \- Salary: 24\.000 \- 27\.000 euros gross per annum. \- Daily meal voucher worth €7. \- Two Microsoft certifications in the first year. Subsequently: one certification per year.