Collections Management

Description

Position Summary: We are seeking a Collector for our Credit & Collections team, responsible for managing invoice collections, resolving customer-related incidents, and negotiating to ensure timely payments. Key Responsibilities: 1. Manages invoice collections and resolves customer-related incidents. 2. Negotiates and follows up on payments, managing debt and overdue accounts. 3. Coordinates cross-departmental efforts to resolve incidents and update data. Change your job, change your workplace, change your future... **What if we told you we’re building the future through excellence?** In our team, we combine your talent with our technology to form an unstoppable Squad in the digital era — all inspired by Japanese culture and its innovative spirit. Our motto is **\#Imagine.Change!** Imagine a place where your ideas aren’t just welcome — **they’re the fuel that drives us further!** Here, we give you the freedom to be the architect of your own success, with a value proposition centered around **Workplace** (Communication Services, IT Services, Printing Services) and **Process Digitalization** (IT Consulting, Application Integration, Hyperautomation), all under a **Hybrid Infrastructure** framework (Datacenter, Cloud, Storage, Backup). **\#LetPeopleSucceed!** Are you **ready to explore projects that challenge your limits?** This isn’t just a job — it’s a journey full of discovery and continuous learning. Every day is a new **opportunity to learn**, code alongside the best, and **be part of something truly exciting.** Moreover, for us, diversity and inclusion are essential. We value every voice and celebrate what each person brings to our team. **Together, we’re building a space where everyone can shine. Take a look and join our story!** WHAT ARE WE LOOKING FOR? As a **Collector**, you will join the **Credit \& Collections** team, playing a key role in managing invoice collections and resolving customer-related incidents. You will be responsible for ensuring payments are made within agreed timelines, negotiating with customers, and coordinating with other company departments to ensure effective collection management. * Negotiate and dispute with customers to ensure invoices are paid within established deadlines. * Monitor collections for assigned customers, manage outstanding debt, identify overdue accounts, and implement recovery strategies. * Identify erroneous invoices, analyze root causes, and provide detailed information to relevant departments for resolution. * Manage refund requests arising from returns, ensuring proper processing and compliance with internal policies. * Generate and oversee correct issuance of direct debit receipts, guaranteeing data accuracy and timely submission. * Collaborate with the commercial team to coordinate necessary actions regarding collections management, incident resolution, and updates to customer contractual terms. * Coordinate with other departments (billing, contracts, administration, etc.) to resolve incidents and update customer data as needed. * Prevent invoices from becoming excessively overdue, minimizing impact on the company’s provision and P\&L (Profit \& Loss statement). * Ensure compliance with internal credit and collections policies, aligned with local and international regulations. WHAT DO YOU NEED? * Minimum 2 years’ experience in credit and collections management within corporate or multinational environments. * Familiarity with financial and accounting regulations applicable to collections management. * Proficiency with financial management tools and software (ERP systems such as ORACLE, SAP, or others). * Knowledge of billing processes, direct debit receipt issuance, and refund management. * Analytical ability to detect and manage billing and payment errors. * Languages: Advanced English (additional languages are valued depending on the assigned market). * Advanced proficiency in Excel and other data analysis tools. WHAT DO WE OFFER? * **Professional Growth**: Join a stable team, sharing experiences and best practices with high-performing colleagues in a collaborative environment. Of course, we offer an indefinite contract, along with a tailored training and career development plan. * **Excellent Work Environment**: We love celebrating our successes like one big family. Don’t miss our Christmas parties, Summer Party, and other charitable and sports events. We even have our own band and DJ who always energize us with great music! * **Flexible Compensation**: With Ricoh Flex, you can customize your compensation to suit your needs. Choose from benefits such as training, health, transportation, restaurants, childcare, and more — plus enjoy discounts through our Ricoh Club. If you’re looking to join **a passionate team**, ready to tackle **exciting challenges** and shape the digital future, **we’re here!** Discover how your talent can **be the spark that ignites the next wave of technology.** Join us and become part of the movement transforming the tech world! **Your future awaits right here!** **\#IMAGINE.CHANGE \#LetPeopleSucceed** FUNCTION### **SSC** LOCATION### **Sant Cugat del Vallès (Barcelona)** CONTRACT TYPE### **RICOH Permanent Staff** CLOSING DATE### **01\-Jun\-2026**