Job Summary: We are looking for a Customer Relationship Advisor with passion for their craft to ensure the best customer experience and foster co-creation within a team environment. Key Highlights: 1. Working in a co-creation environment while living the company's values 2. Autonomy to decide and participate in decision-making 3. Professional development within a multinational company **Our Stores** This is where we demonstrate our purpose face-to-face. If you share this objective and find satisfaction in enabling customers to bring their ideas and projects to life, this is the place for you. Joining our store teams means working in a co\-creation environment where you live our corporate values and purpose alongside customers. **Will You Join Us?** We introduce it to you in this video: That’s why we count on you as a **Customer Relationship Advisor**, because you possess extensive expertise in your field and in delivering the best customer experience before, during, and after their in-store visit—and across all existing communication channels—and you bring professional sector experience, above all, passion for what you do. **Main Responsibilities** **Customer Checkout and Returns** * This is a versatile profile capable of performing all tasks associated with the role, depending on individual qualifications and the store’s needs at any given time—always proactively facilitating customer autonomy and seeking maximum utility. * Perform all customer checkout-related tasks, as well as those related to returns, order balances, partial deliveries, etc. **Customer Accompaniment, Welcome, and Active Listening** * At Leroy Merlin, we believe in building expert teams that instill trust and confidence in customers and advise them in identifying solutions and products meeting all their needs. **Customer Knowledge, Loyalty, and Social Marketing** * Foster high-quality customer relationships, either in person or through social channels (Community, Social Media, or Google MyBusiness). **Payment Services, Financing, and After-Sales Services** * You will know and promote all complementary services offered in-store. **What We Offer?** **Our Purpose** ===================== At Leroy Merlin, our purpose gives meaning to who we are and everything we do—a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire your motivation to create better living environments. Because we are certain of one thing: if we commit to it, changing the world is within our hands—and yours. Social Action is one of Leroy Merlin Spain’s fundamental pillars, adding value not only to the entire company but also to the community. Through various initiatives—including renovation and refurbishment projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program—we contribute to building a better world and society. **Benefit! As a Leroy Merlin Employee** ====================================== As a Leroy Merlin Spain collaborator, you have access to over 70 benefits and/or advantages categorized into six groups—designed to provide you with the best experience as part of this great team. You will additionally benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including opportunities to become a company shareholder, Health Insurance, childcare assistance, meal vouchers, and various discounts with major commercial partners, among others. You will receive a fixed remuneration plus participation in company results and profits. **Develop Yourself!** ================== Train and grow within a multinational company! You’ll find an excellent work environment and enjoy autonomy to decide and act, participating in decision-making and cross-functional projects. **A Place for Everyone** Diversity Management is a fundamental pillar of our corporate philosophy. For this reason, it is included in the Diversity Charter—a code of commitment promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. With this, we reaffirm our commitment to respecting the right to inclusion of all individuals and recognize the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies integrating gender equality—without any form of discrimination—as well as promoting and fostering measures to achieve effective equality within our organization. We uphold the principle of gender equality across every domain of our activity and within the framework of our Organization’s Social Responsibility. If you wish to pursue the work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you would like to learn more about our Purpose, values, initiatives, and current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
