**Description:** ---------------- At Servinform Finance, a company belonging to the Servinform Group, we collaborate with Spain’s leading financial institutions, providing specialized and tailored solutions to meet each client’s specific needs. Currently, we continue expanding our Call Center in Mairena del Aljarafe and are seeking to hire Teleoperators for a stable project focused on Customer Service and Cross-Selling within the banking sector. If you enjoy interacting with customers, possess strong communication skills, and are looking for a stable opportunity in the financial sector, we want to meet you! **WHAT WILL YOUR RESPONSIBILITIES BE?** * Answer calls from the bank’s customers, assisting them in managing their inquiries and needs. * Resolve customer questions and issues promptly, effectively, and with a personal touch. * Identify customers’ needs and detect cross-selling opportunities. * Offer financial products and services—such as credit options or insurance—tailored to each customer’s requirements. **WHAT DO WE OFFER?** * 30-hour weekly work schedule on fixed shifts. * AFTERNOON shift: 3:00 PM to 9:00 PM, or MORNING shift: 9:00 AM to 3:00 PM, Monday through Friday. Additionally, we require service on one or at most two Saturdays per month. * Fixed monthly gross salary of **€1,098 + Commissions.** * **7-day pre-employment training** (4 days online, 3 days in-person). * Training dates: August 3–11, from 9:00 AM to 5:00 PM. * Integration into a **STABLE PROJECT**, active for over 5 years. * Indefinite-term contract. * Collective agreement for Contact Centers; job classification: Specialist Teleoperator. * Job location: PISA Industrial Park, Mairena del Aljarafe. * Company-provided training to become an Insurance Advisor (Level 2 accreditation). If customer service excites you, new challenges motivate you, and you wish to join a company experiencing continuous growth, this could be your opportunity! **At Servinform Finance, your talent matters, your energy counts, and your future starts here. Join our team!** *\*\*No sector of our society can be understood without gender equality and the inclusion of people with disabilities. Therefore, at Grupo Servinform, we regard equality and diversity as essential drivers of social progress, working daily toward achieving this goal.* **Requirements:** --------------- * Prior experience in Customer Service involving cross-selling and/or customer retention is desirable. * Ability to learn quickly. * Proficiency in using and learning office software tools. * Availability to work afternoon shifts. * Experience in banking or financial product management is highly valued.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
