**Description:** ---------------- CT is a leading European company in engineering services and solutions, providing technological innovation throughout the entire product lifecycle, from conception to after-sales engineering. With over 38 years of growth, our success is based on fostering continuous growth and learning within our organization. Today we employ more than 2,000 people across 16 offices in 6 European countries. CT is a multifaceted company that collaborates with the most important and cutting-edge industrial companies in the aerospace, defense, automotive, rail, naval, industrial plants and renewable energy sectors, providing product design and R&D, manufacturing engineering and product support engineering, among others. At CT Ingenieros, we are looking to incorporate a Process Manager / Functional Analyst into our team to provide support in the operation and administration of ICT systems and services within a dynamic and continuously evolving environment. **Main Responsibilities** * Define, implement and monitor ITSM processes (ProactivaNET, ITIL). * Manage incidents, requests, access rights and technological assets. * Prepare management and monitoring reports for operational control. * Act as the main point of contact with the client as process owner. * Propose and drive improvements that enhance service agility, security and quality. **What We Offer** * Opportunity to join a growing company with international presence. * High-impact technology projects and collaboration with strategic clients. * Innovative work environment with professional development opportunities. * Stable contract and competitive conditions. **Requirements:** --------------- * Academic qualification: Bachelor's degree, Diploma or Technical Engineering, preferably in Computer Science or Telecommunications. * Certification: ITIL Foundation (essential). * Professional experience: minimum of 3 years in ICT systems and services operation and administration. * Valued certifications: ITIL Foundation, Microsoft 365/Azure, security, systems (Windows Server, Active Directory, etc.).