DESCRIPTION **We are looking for** a dynamic and proactive **System Administrator \& Service Desk** to join our team! In this role, you will play a key part in **supporting users**, **managing IT systems**, and **driving innovation** through emerging technologies. If you are passionate about **technology, problem\-solving, and continuous improvement**, this is an exciting opportunity to work in a collaborative environment and have a real impact on the business. **1\. Key Responsibilities:** **Helpdesk \& User Support** * Provide first and second\-level support for hardware, software, and IT services. * Assist users in configuring new devices, applications, and systems. * Deliver user\-focused, proactive, and efficient IT support. **System Administration** * Administer and maintain servers, operating systems, and corporate networks. * Monitor performance and availability of IT systems and services. * Manage user accounts, access rights, and security policies. * Perform preventive and corrective maintenance. **Cybersecurity** * Implement and maintain security measures: firewalls, antivirus, intrusion detection systems. * Monitor and control corporate devices using tools such as NinjaOne and Microsoft E5\. * Support cybersecurity awareness programs across the organization. **Artificial Intelligence \& Emerging Technologies** * Apply AI tools (Copilot, ChatGPT, Gemini, Perplexity, Ollama) to enhance IT processes and support efficiency. * Explore and propose adoption of emerging technologies for business improvement. **Business Continuity \& NIS2 Compliance** * Contribute to the design, documentation, and update of Disaster Recovery Plans. * Support the development of the Business Continuity Plan, aligned with NIS2 requirements and corporate guidelines. * Maintain standardized technical documentation and procedures. REQUIREMENTS **Education:** * Technical degree in IT (Vocational Training) or University degree in Computer Science or related field. * Experience: Minimum of 2–3 years in IT helpdesk, support, or system administration roles. * Languages: English level B2 / First Certificate (mandatory). **Knowledge:** * User support and helpdesk services. * Windows/Linux system and network administration. * Basic cybersecurity principles and regulatory frameworks (preferably NIS2\). * AI tools applied to IT environments. **Competencies:** * Strong interpersonal and communication skills. * Organizational skills and sense of responsibility. * Initiative and commitment to continuous improvement. **Valued Skills:** * Experience in digitalization and automation projects. * Knowledge of Microsoft Teams, CRM, Power BI, or ERP systems. * Technical certifications (Microsoft, Cisco, Cybersecurity). **What we offer:** * A dynamic and collaborative work environment where your ideas and initiatives are valued. * Opportunities to work with cutting\-edge technologies, including AI and cybersecurity tools. * Professional development and growth opportunities within an innovative and growing organization. * A role with real impact, contributing to the efficiency and security of business operations. * Competitive salary and benefits package.