Customer Support (Portugal market)

Description

Job Summary: We are looking for a Customer Support professional with native Portuguese and strong Spanish proficiency to provide resolution-oriented support to customers, addressing questions and requests. Key Responsibilities: 1. Close and effective customer support 2. Incident management and software usage support 3. Customer training on management software We seek a Customer Support professional who is a native Portuguese speaker and comfortable communicating in Spanish, providing close, resolution-oriented, and effective customer support—ensuring all questions, requests, and inquiries are fully resolved. Responsibilities * Handle and follow up on customer requests, queries, and questions via phone, ticketing system, and email—ensuring an efficient and satisfactory experience. * Manage and resolve incidents reported by customers in collaboration with the support team and other relevant departments. * Configure and monitor accommodation connections with online distribution platforms (OTAs) such as Airbnb, Booking, Holidu, among others. * Train customers on using the management software, ensuring effective use of key functionalities. Requirements * LANGUAGES: Portuguese, Spanish (additional languages are viewed positively) * Education: Bachelor’s degree in Tourism or related customer service fields * Prior Experience: Experience with PMS-type software and/or Channel Managers, OTA (Online Travel Agency) management, and customer service * Technical Skills: Proficiency with ticketing platforms and office productivity tools * Soft Skills: Effective communication, empathy, time and resource management Benefits * Work for a growing company with over 25 years in the market * Flexible compensation card (meal and transportation benefits) * Personalized training and career development plans * A paid day off on your birthday * Flexible vacation calendar aligned with your preferences and company needs * Office building with exclusive perks: gym, cafeteria, terrace, physiotherapist, and more * Optional private health insurance starting after one year of employment