Administrative Support Officer

Description

We are seeking an **Administrative Support Officer** to join a **strategic public tender project** aimed at improving employability and socio-labor integration of individuals facing or at risk of social exclusion. The selected candidate will be responsible for providing administrative and operational support to the project team, ensuring proper management of administrative, documentary, and participant-facing processes. Additionally, they will manage in-person, telephone, and online service interactions; coordinate service appointments; organize project documentation; and support the daily operations of the Operational Technical Unit—contributing to efficient service delivery aligned with the requirements stipulated in the tender. This position is essential to the project’s smooth functioning, as it facilitates administrative coordination between the technical team and service users, ensures rigorous document management, delivers high-quality service, and provides appropriate operational support for implementation of activities outlined in the contract. **What profile are we looking for?** We seek a professional with experience in administrative management and public service, capable of organizing information, managing documentation, and delivering approachable, efficient, and service-oriented assistance in citizen-focused settings. Candidates must demonstrate: * Qualification as a **Technician, Senior Technician, or equivalent degree** in Administration, Administrative Management, Secretarial Studies, Administration and Finance, or related fields. * Minimum of **two (2) years** of experience performing administrative and/or public service duties. * Experience in document management, physical and digital archiving, and case file organization. * Experience in in-person, telephone, and digital-channel public service. * Experience in calendar management, appointment coordination, and administrative support to work teams. * Ability to perform administrative tasks with rigor, confidentiality, and attention to detail. **Required Technical Knowledge** Candidates must possess solid knowledge in: * Administrative and documentary management. * Organization and archiving of physical and electronic documentation. * Public service and handling inquiries via multiple communication channels. * Calendar coordination and appointment scheduling. * Proficiency in office productivity tools, especially **Microsoft Office (Word, Excel, Outlook, and PowerPoint)**. * Familiarity with **Google Workspace** and collaborative tools. * Database and administrative management system usage. * Basic competence in operating and supervising public-service IT equipment—including identifying incidents and channeling their resolution when required. * Information management and preparation of supporting documentation for the technical team. If you have experience in administrative management and public service, and wish to contribute to a strategic initiative focused on enhancing employability and social inclusion for vulnerable groups, this may be an excellent opportunity to apply your expertise to a high-impact project.