Operations Agent

Description

**ABOUT US** Indie Campers is the global leader in road travel, operating one of the world's largest fleets of campervans and motorhomes. We offer thousands of customers the freedom to explore new destinations in fully equipped vehicles, combining excellent customer service with operational excellence. Our frontline teams are essential to ensuring every customer enjoys a seamless experience and every vehicle is clean, safe, well-prepared, and ready to hit the road. **THE ROLE** The Operations Agent is an operational and hands-on role that combines customer service for rentals, vehicle preparation, fleet cleaning, and basic sales support. You will support the entire customer journey — from preparing and cleaning campervans before departure, to conducting check\-ins and check\-outs, assisting customers during their rental, and supporting motorhome demonstrations when needed. This role is ideal for a practical, customer-oriented, detail-focused individual who feels comfortable working in a dynamic, fast-paced depot environment. **WHAT WILL YOU WORK ON?** **Customer Service and Rental Operations:** Conduct check\-ins and check\-outs, provide vehicle explanations, assist customers throughout their rental experience, and professionally and empathetically manage service recovery situations or emergencies. **Fleet Cleaning and Vehicle Preparation:** Clean the interior and exterior of vehicles, prepare campervans with kits, bedding, essentials, and optional extras, ensuring each vehicle meets Indie Campers’ quality, hygiene, and presentation standards. **Post-Return Inspection and Reporting:** Inspect returned vehicles to verify cleanliness, missing items, damage, or operational issues, and report findings for follow-up. **Sales Demonstrations and Customer Interaction:** Support motorhome demonstrations by presenting vehicle features, systems, and specifications, helping customers understand the product and facilitating smooth handovers. **Sales Conversion and Lead Support:** Identify potential sales opportunities, support lead follow-up where relevant, and assist the RV Sales team with customer information and documentation. **Stock, Consumables, and Depot Organization:** Manage cleaning products, kits, consumables, and equipment; report shortages or damages; and help maintain an organized and operationally ready depot. **Basic Product and Technical Support:** Explain basic vehicle systems — such as lighting, gas, water, and other motorhome functionalities — resolve simple issues, and escalate when necessary. **WHO ARE WE LOOKING FOR?** **Essential Requirements:** * Experience in customer service, hospitality, sales, rentals, cleaning, housekeeping, warehousing, automotive, or operations. * Strong communication and customer interaction skills. * High attention to detail and commitment to hygiene, quality, and presentation standards. * Practical, reliable, punctual, and solution-oriented mindset. * Ability to work under pressure in a fast-paced operational environment. * Ability to understand and explain basic vehicle or motorhome systems. * Organized and proactive approach to managing customers, tasks, and operational priorities. * Valid driving license, category B. * Advanced level of English. **Preferred Qualifications:** * Experience with CRM tools, rental systems, or digital sales software. * Proficiency in the local language (e.g., Spanish), where applicable. * Prior experience in campervan/motorhome, automotive, tourism, or mobility environments. **PHYSICAL AND OPERATIONAL REQUIREMENTS** This role requires physical activity and flexibility within a depot environment. You must be able to stand, walk, bend, kneel, stretch, and move around the depot for extended periods, as well as work inside vehicles and outdoors under varying weather conditions. You must feel comfortable lifting and carrying light to moderate items up to 15 kg, including kits, cleaning equipment, consumables, hoses, and supplies. You will also safely use cleaning products and chemicals, following safety guidelines and company training. The role requires flexibility to work weekends, holidays, peak-season hours, and adapt to urgent operational needs — such as last-minute preparations, additional cleaning tasks, or high-volume customer periods. You must also feel comfortable interacting with customers in various emotional states — including excited, stressed, or confused customers — while consistently maintaining composure, empathy, and professionalism. **THE INDIE COMMITMENT** * Competitive compensation and commission opportunities. * Travel benefits and access to Indie Campers’ rental fleet. * Training in customer service, sales, cleaning standards, product knowledge, motorhome systems, and operational excellence. * Professional growth across Rental, Sales, Operations, Service, or other depot roles. * A dynamic, multicultural workplace with a strong team spirit. **Are you ready to Go Indie?**