**At Terreno, hospitality begins at reception—but doesn’t end there.** Every arrival, every conversation and every detail builds connections with the neighbourhood and its visitors. We are looking for someone who combines operational expertise with strategic vision: a person capable of delivering seamless day-to-day service while simultaneously overseeing the entire hotel—rooms, F\&B, spa, wellness, housekeeping and maintenance—to ensure an experience that is consistent, human and sustainable. As **Duty Manager**, your mission will be to serve as the reference point for daily operations and guest experience, leading the front office team and aligning departments towards relaxed, conscious luxury—deeply rooted in the values of Terreno Barrio Hotel.**What will you do on a day-to-day basis?*** Coordinate and participate in arrivals and departures, with special attention to VIP guests, repeat guests and sensitive profiles, ensuring personalised service. * Supervise daily bookings and short- to medium-term forecasts, communicating relevant changes to management. * Manage reservations, modifications and cancellations alongside the front office team, following hotel management guidelines and always prioritising guest experience. * Apply upselling and cross-selling guidelines naturally and consistently with the concept of relaxed luxury. * Assign and supervise rooms, taking into account guest preferences, history and characteristics of each stay, verifying planning with housekeeping and maintenance. * Ensure accurate collection and entry of guest data into the system, promoting use of digital check\-in. * Supervise shift closures, cash counts and daily reconciliations, as well as administrative and financial department management. * Control and manage vouchers, coupons and internal services, maintaining fluid communication with housekeeping, maintenance and other departments. * Identify, report and manage operational incidents or emergencies, providing direct support when necessary. * Lead and support the front office team—scheduling shifts, distributing tasks, encouraging training and ensuring compliance with procedures, standards and sustainable practices. **Who are we looking for?*** Minimum 1 year’s experience as Front Office Manager or Guest Experience Manager (boutique/urban environment is a plus). * University degree; postgraduate studies or specialisation in customer service/hotel management will be valued. * Languages: fluent English; German and Catalan/Mallorquín are assets. * Tools: advanced proficiency in Microsoft Office and hotel management PMS/CRM systems. * An organised, guest-oriented individual with an eye for detail, clear communication skills, sound operational judgment and passion for creating human, conscious experiences. **What’s next for you?** This role is designed with progression in mind. If you commit and demonstrate a cross-functional vision, you could advance to **Assistant Operations Manager** or **Rooms Division Manager.****What do we offer?*** Grow with an ambitious, distinctive project from its inception, within a dynamic environment where ideas matter and learning is constant. * Job stability, starting with a fixed-term intermittent contract, with the intention that, over time, you become a permanent member of the Terreno family. * Continuous training and genuine opportunities for professional development, supporting your growth within the project. * Join a team that values details, craftsmanship and doing things well—with a strong sense of belonging. * Exclusive benefits and discounts for employees, because Terreno is also enjoyed from within. * Bicycle and e-scooter parking, supporting more comfortable and sustainable mobility. Terreno benefits from the strength and backing of a major group with over 50 years of history—**Grupo Piñero**—committed to responsible management and a forward-looking vision grounded in innovation, digitalisation and sustainability. If you feel this could be your place too, **we’d love to meet you**. \#LI\-DNP \#LI\-DNI