Customer Care Center Manager – Telecare

Description

Position Summary: We are seeking a Customer Care Center Manager in Murcia to ensure service continuity, achieve objectives, and supervise teams, guaranteeing smooth operations. Key Highlights: 1. Joining a young, dynamic team with a positive work environment 2. Empowering our people to demonstrate their full potential 3. An environment where we champion diversity and inclusion We are currently looking to hire a **Customer Care Center Manager** for our offices located in **Murcia**, to **ensure uninterrupted support for end users and the overall effective operation of the Customer Care Center**, achieving both quantitative and qualitative targets, and supervising proper implementation of operational procedures and internal protocols. **What will you do in this role and what are your responsibilities?** * Plan and ensure appropriate allocation and alignment of required human and technical resources. * Guarantee that service delivery complies with established procedures and instructions. * Ensure achievement of the Customer Care Center’s defined objectives and performance indicators. * Monitor and track the Customer Care Center’s activity and quality indicators. * Supervise the proper organization and management of the Customer Care Center’s team. * Ensure implementation of scheduled follow-up, control, and evaluation activities for the Customer Care Center’s staff. **What do we offer?** * Permanent contract. * Full-time position. * Working hours: Monday to Friday, 9:00 AM to 5:00 PM. * Joining a young, dynamic team with a positive work environment. **The ideal candidate:** Must have prior experience as a supervisor in a telephone customer care center. Must possess experience in team management, performance indicator analysis, and process improvement. The ideal candidate must be **proactive**, possess **leadership skills**, and be capable of resolving problems under pressure. Interpersonal skills, teamwork orientation, and strong commitment to continuous improvement are highly valued. **Key Skills and Experience:** * University degree. * Essential experience in a similar role, including proven experience coordinating work teams, managing social and healthcare emergency programs, and familiarity with the technological tools used in customer care centers. * Proficiency in office software and typing skills to accurately and efficiently record information during telecare calls. **A bit more about us** Tunstall is a market-leading provider of healthcare and assistive technology. We are passionate about ensuring our teams reflect the brilliant and unique qualities of the individuals and communities we support. Our extraordinary team of over 3,000 people delivers life-saving and life-changing technology and services to millions of customers across 18 countries. At Tunstall, you’ll find a place where you are valued and appreciated. We empower our people to demonstrate their full potential through teamwork, innovation, and leadership—by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at every step—from our open, fair, and transparent recruitment processes to the numerous professional development and growth opportunities we provide. Every person at Tunstall has a superpower: uniqueness. Join our mission and become part of our team—our One Tunstall team.