Social Teleoperator

Description

Job Summary: We are seeking a Social Teleoperator to provide emotional support and emergency response, offering active listening, emotional containment, and psychological guidance. Key Highlights: 1. Emotional support and telephone accompaniment for users 2. Emergency response in telecare services 3. Joining a young, dynamic team with a positive working atmosphere We currently need to hire a **Social Teleoperator** for our offices in **Murcia**, to **make outbound calls** providing **emotional support and telephone accompaniment**, and to **respond telephonically** to **emergencies** reported by users of the telecare service. **What will you do in this role and what are your responsibilities?** * Making outbound calls to provide emotional support and telephone accompaniment to users, delivering active listening, emotional containment, and psychological guidance, as well as conducting awareness campaigns promoting user wellbeing. * Responding to emergencies reported by telecare service users at the response center, received remotely or via phone call, using management systems and applications, applying techniques and skills that ensure service quality, personalized treatment, and confidentiality. **What do we offer?** * Temporary contract. * Working hours: 35 hours/week * Schedule: Monday to Sunday, either 8:00–15:00 or 15:00–22:00, with days off assigned according to the roster. * Salary: €1,112.48/month + 2 extra payments + holiday/Sunday bonus of €22.25/day. * 100% on-site position. * Joining a young, dynamic team with a positive working atmosphere. **Key Skills and Experience:** * Compulsory completion of compulsory secondary education (ESO) or equivalent. * Strong communication and emotional management skills are essential to interact effectively with users during emergencies and provide emotional support when required. * Proficiency in office software and typing skills to accurately and efficiently record information during telecare calls. * Desirable: Intermediate or higher vocational training in the socio-healthcare field, or professional certification in telecare call handling. **A bit more about us** Tunstall is a market-leading provider of healthcare and assistive technology. We are passionate about ensuring our teams reflect the brilliant and unique qualities of the people and communities we support. Our exceptional team of over 3,000 people delivers life-saving and life-changing technology and services to millions of customers across 18 countries. At Tunstall, you’ll find a place where you’re valued and appreciated. We empower our people to reach their full potential through teamwork, innovation, and leadership—by creating an environment that champions diversity and inclusion. We demonstrate our commitment to diversity and inclusion at every step: from our open, fair, and transparent recruitment processes to the numerous professional development and growth opportunities we offer. Every person at Tunstall has a superpower: uniqueness. Come join our mission and become part of our team—our One Tunstall team.