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Job Summary: We are seeking a responsible and attentive Gaming Hall Operator to ensure regulatory compliance and provide a safe and enjoyable experience for all visitors. Key Responsibilities: 1. Friendly and clear assistance to visitors in the gaming hall. 2. Supervision of the proper functioning of machines and equipment. 3. Assistance with opening, closing, and maintaining order in the hall. We are looking for a responsible and attentive individual to join our team as a Gaming Hall Operator. The selected candidate will serve as the public face of the establishment, ensure compliance with regulations and protocols, and contribute to a safe and pleasant experience for all visitors. **Main Responsibilities** --------------------------------- * Greet visitors at the entrance and within gaming areas, providing clear and friendly information. * Supervise the proper functioning of gaming machines and equipment; report technical or safety incidents to the relevant supervisor. * Monitor customer access and stay in accordance with current regulations (minimum age, identification, capacity limits). * Ensure adherence to internal policies and conduct rules within the hall, proactively intervening in cases of risky behavior. * Process payments, provide change, and perform basic cash handling according to established procedures. * Record and report incidents, losses, or suspicious activities following internal protocols. * Assist with opening, closing, and maintaining order in the hall, including restocking supplies and performing basic cleaning of gaming areas. **Requirements** -------------- * Legal age and valid documentation permitting employment in Spain. * Prior experience in customer service, preferably in gaming halls, hospitality, or retail. * Strong communication skills and a courteous demeanor; ability to handle conflict situations calmly and firmly. * Basic cash-handling and cashier knowledge; confidence using terminals and management systems. * Availability to work rotating shifts, including weekends and holidays. * Responsible, punctual attitude with strong commitment to compliance with regulations and procedures. **Desired Competencies** -------------------------- * Training in customer service. * Observational skills and ability to detect early signs of problematic gambling-related behavior. * Basic proficiency with computer tools and access control systems. * Teamwork orientation and willingness to collaborate on operational improvements. **We Offer** ------------- * Permanent contract and competitive salary. * Initial and ongoing training in procedures, sector regulations, and customer service. * A professional work environment focused on client safety and well-being. * Internal development opportunities and professional growth within the company.
