**WHAT IS TELEFONICA TECH?** Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer a comprehensive portfolio of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence and Blockchain, which we use to support our clients in their digital transformation. We are a team of over 6,200 courageous professionals working daily from various locations around the world to achieve excellence through transparent leadership and a strong team spirit. If you identify with our core values, we look forward to meeting you! www.telefonicatech.com **WHAT DO WE DO IN THE TEAM?** Within the Cloud Services Operations unit at Telefónica Tech, we are driven by our clients' challenges, their transformation, and their success. We are passionate about everything happening in the Cloud. We live and breathe a complex technological world, where we create a space to design, integrate, and manage solutions that help our clients meet their goals. **HOW WILL YOUR DAY LOOK LIKE?** Your main mission will be supporting change management teams within change boards, as well as managing business-level operations for specific energy sector applications. Specifically, your day-to-day responsibilities will include: * Generating morning reports regarding incidents occurred for certain clients * Supporting meetings of different change advisory boards (CAB), preparing CAB and Pre-CAB reports, and updating the status to “available” for approved changes * Reviewing transport orders in SAP * Managing access to various tools and applications * Managing users across various tools and applications Generating various reports related to applications * **AND FOR THIS, WE BELIEVE IT WOULD BE IDEAL IF YOU HAVE…** **Experience** * More than 2 years managing change advisory boards * More than 3 years of experience supporting energy sector applications More than 2 years working as an SAP systems operator * **Education** Vocational Training in Network Information Systems Administration We will value A degree or engineering in Computer Systems, Telecommunications Engineering or Telematics Engineering (telematics specialization). * **Technical Skills** We require knowledge of * SAP PI/BO/ERP * File services (FTP, SAMBA) Active Directory knowledge * And we will value your knowledge in: * Incident management tools (ServiceNow, BMC, Jira) * Monitoring and event management tools (Zabbix, Nagios, OBM, ServiceNow) **LANGUAGES** * English B2+ * German and/or Portuguese will be valued **The skills that would best fit the role, team, and project are:** * Fluent communication with clients * Technical leadership Ability to handle stressful situations * **WHAT DO WE OFFER?** • Work-life balance measures and flexible working hours. * Continuous training and certifications. * Hybrid remote work model. * Attractive social benefits package. * Excellent dynamic and multidisciplinary work environment. * Volunteering programs. **\#WeAreDiverse \#WePromoteEquality** We firmly believe that diverse and inclusive teams are more innovative, transformative, and achieve better results. Therefore, we promote and guarantee inclusion for all individuals regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. We want to get to know you!