###### **OFFER DETAILS:** Offer reference: HP250316 Description: CUSTOMER SERVICE AND ACCESS CONTROL SANTANDER Company: LOGIRAIL SME, S.A. Position: HANDLING COMMERCIAL STAFF * SANTANDER(SANTANDER) * Published:27/11/2025 * Number of positions: 1 * Contract type: Temporary * Working hours: Part-time * Minimum experience: 0 Months Characteristics: **LogiRAIL**, a leading company in the railway sector, is seeking 1 professionals to join the Customer Service and Train Access Control position at Santander station. **Main responsibilities** * Provide passengers with all necessary travel information: schedules, departures, arrivals, delays and real-time cancellations * Control passenger access to trains via check\-in using PDA, verifying that the ticket is valid for the date and time * Provide information regarding timetables, routes, and rail services * Handle incidents and disruptions * Last-minute desk: issuing, modifying, and canceling transport tickets * Processing compensation claims, issuing invoices, and receiving/managing complaints * Customer service in the Club Lounge: personalized assistance, restocking buffet, making public address announcements, and document management * Assist passengers with special needs * Collaborate with station staff to ensure smooth communication **We offer** * Initial training provided by the company * Corporate uniform provided * Part-time working hours * Rotating shifts from Monday to Sunday, morning and afternoon, according to monthly schedule * Service schedule: to be determined based on operational needs * Expected start date: 03/12/2025 * Contract type: to be determined according to service requirements **Application period:** * The application period will remain open from 27/11/2025 to 01/12/2025\. Early application is recommended to facilitate the selection process. "Apply as soon as possible! Applications will be processed in order of registration." Requirements: **Education:** Minimum educational level: Medium-level Vocational Training * Computer skills * **Professional experience:** * Previous customer service experience in railway stations or similar transport environments (airports, terminals, etc.) will be valued. * Experience in ticket offices, information points, incident management, telephone support, or administrative technical support will also be considered. **Languages:** * Native or fluent Spanish. English: intermediate level. * **Technical skills:** * Basic knowledge of computer tools and incident management systems. Ability to write clearly and accurately. * **Personal skills:** * Active listening and strong oral and written communication. * Clear diction. * Ability to prioritize tasks based on urgency. * Organized, detail-oriented, and efficient in recording information. Flexibility in working hours. * **Personal profile:** * Problem-solver, responsible, and proactive individual. * Own vehicle if not living near the workplace or if the schedule requires it.