Cegid is a European leader in **cloud-based business management solutions** for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and corporate sectors. In today's changing world, Cegid and its **5,000 employees** make it possible by helping their 750,000 customers unlock their potential through innovative and purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do for our customers. Because of this, we can say that we work every day to shape their future, ours, and that of our customers' industries. A future we have been defining for years alongside our employees, inventing solutions that change the way people work, for sustainable performance. The offices are located in **Santander.** **What are your main objectives as a Labor Support Technical Agent?** You will be responsible for customer support service in the labor field. As a Technical Support Agent, you will: * **Customer service**: This role involves effectively communicating with users to understand and resolve their issues or questions regarding labor management software. * **Resolving queries from advisors**: The agent is expected to assist labor advisors with specific inquiries, providing accurate information and guidance in the labor field. * **Incident and error reporting**: It is important to document and report problems to improve management software. This requires an observant and analytical person. * Interpretation and implementation of collective agreements: You must understand labor regulations to properly implement collective agreements into the management software. * **Payroll support**: Assisting in payroll creation using the company's software, which requires understanding of labor legislation. * **Management of labor procedures**: Facilitating and guiding the use of the tool for managing various labor processes. * **University degree** in Labor Relations or similar is essential to understand the technical and legal aspects of the role and/or vocational training in Administration and Finance * **Additional training:** Knowledge of payroll systems, Sistema Red, Siltra, etc., specific tools and procedures in Spain's labor sector, is valued. * **Experience in advisory firms**: Previous experience in labor advisory services or similar roles provides the necessary practical background. * **Payroll processing**: Experience in preparing payrolls is crucial, as it is one of the main responsibilities. * **Customer service**: Prior customer service experience is fundamental, as user interaction is a constant part of the job. Beyond business skills, we seek talented professionals who want to demonstrate and explore their potential, opening new possibilities with us. It is your curiosity, team spirit, and commitment that will make the difference. Our commitment At Cegid, the **diversity of our talent** is a valued asset, and we recruit based on **skills** and **potential** to learn and grow with us. We offer a professional environment where everyone can fully grow and express their individuality in a free and safe setting. Our commitment is based on **three fundamental pillars**: gender **equality**, **inclusion** of people with disabilities, and representation of **all diversities**. Our benefits \> Job stability \> Attractive **salary plan** \> Smart Work model: **Flexibility** in working hours, option to work remotely \> Support for work-life balance \> Growth opportunities within a multinational company with an excellent **work environment** \> Career path and **training** adapted to your profile and professional development \> Intensive working schedule during summer \> Diverse work environment: We promote diversity, **equality and inclusion** \> **Referral** Program \> **Internal** mobility \> Other social benefits