**Description:** ---------------- With 47 years of experience, Servinform has grown with a clear mission: transforming businesses through innovative technological solutions. Today, we are leaders in developing technologies such as RPA and IDP, delivering customized solutions across multiple sectors. We employ over 6,000 professionals and know that our team is the driving force behind our success. If you wish to join a dynamic, highly skilled, and globally oriented environment, join us! You will be part of an established project we have managed since 2020 for one of the country’s leading telecommunications operators, providing service to residential customers and helping them efficiently and professionally resolve their inquiries and incidents. * **Responsibilities:** * Handle inquiries and complaints related to billing, contracted products and services, or basic technical issues (network, mobile devices, configuration, etc.). * Inform customers about available promotions, discounts, and upgrades, promoting cross-selling and customer retention. * Process modifications or updates to services. **If you seek to continue or begin your professional career within a stable project offering a salary that may increase based on your performance results, and a part-time schedule allowing you to combine it with other activities, this opportunity is for you:** * Permanent contract within a stable service. * Weekly shifts of either 30 or 25 hours, scheduled during the AFTERNOON (between 3:00 PM and 9:00 PM). Public holidays (national and local) are covered on a rotating basis. A limited number of morning-shift vacancies may also be available. * Pre-employment training (unpaid and selective): 8 days, mornings from 9:00 AM to 3:00 PM. Hybrid format (several days online). Start date: December; exact dates to be confirmed. * Collective agreement for Contact Centers; job classification: Teleoperator. * Fixed monthly salary according to the Contact Center collective agreement: €1,063 gross/month for 30 hours, or €886 gross/month for 25 hours. * **INCENTIVES** for cross-selling: commissions starting from the first sale, with no earnings cap. * Location: Torrejón de Ardoz, easily accessible by public transport from Renfe’s Soto del Henares station (with company shuttle), and convenient parking for those arriving by car. **We look forward to welcoming you at Servinform! Join a growing company that values talent and offers real development opportunities.** *\*\*No sector of our society can be understood without gender equality and the inclusion of people with disabilities. Therefore, at Grupo Servinform, we regard equality and diversity as fundamental drivers of social progress, working daily toward achieving this goal.\*\** **Requirements:** --------------- * Experience handling incoming calls with sales management (customer retention, loyalty, and cross-selling); call reception with high call quality, customer management, and resolution of the caller’s purpose. * Proficiency in computer systems, Microsoft Office suite, and proprietary call-center tools; agility in using systems. * Strong communication skills, verbal fluency, active listening, and excellent pronunciation. * **Desirable:** Experience in the telecommunications sector or in sales; familiarity with systems such as Siebel, MySIm, Agents, Genesys